Error Messages
| error_code | error_message |
|---|---|
| order_surcharge_IN_350 | The group containing product {{M0}} is below the minimum order quantity of {{M2}}. Please increase your order by {{M1}} more of any of these items in order to meet the minimum. If you choose to continue without increasing the quantity your sales order will be saved but blocked for delivery. |
| order_level_error | Products in your basket require your attention. |
| material_rejected | {{M0}} has been withdrawn. This item will be automatically rejected. Please raise your inquiry in Help and Support page. |
| material_excluded | There has been an issue with your selected product {{M0}}-{{M1}}. Please raise your inquiry in Help and Support page. |
| new_material_withdrawn_noreplacement | {{M0}} has been withdrawn. Please remove the product from the order to continue. |
| order_surcharge | Product {{0}} has a surcharge. Order {{1}} more to avoid the surcharge. |
| order_surcharge_group | The group containing product {{0}} has a surcharge. Order {{1}} more of any of these items to avoid the surcharge. |
| order_surcharge_group_total | Your total order has a surcharge of [XXX Currency] (included in Net Price). Order [# UOM] of any item to avoid the surcharge. |
| order_submit | Your order has been submitted successfully and can be amended/cancelled up until {{0}} on {{1}}.Your order number is {{2}} |
| credit_block_second | Thank you for your order. The reference number for this order is {{M0}}. Please be aware that you are required to make the payment for {{1}}{{2}} on delivery. |
| delivery_block | We are doing some checks to make sure we can fulfil your order. We will contact you only if there is an issue. Rest assured your order has been placed and is in progress. |
| delivery_block_second | We are doing some checks to make sure we can fulfil your order. We will contact you only if there is an issue. Rest assured your order has been placed and is in progress. |
| delivery_block_third | We are doing some checks to make sure we can fulfil your order. We will contact you only if there is an issue. Rest assured your order has been placed and is in progress. |
| material_Unavailable | Product {{M0}} is being withdrawn and only {{M1}} {{M2}} are available.For potential replacement options please raise your inquiry in the Help & Support page. |
| stock_Unavailable | Product {{M0}} - {{M3}} is being withdrawn and {{M2}}-{{M5}} is available. The replacement product is {{M1}} - {{M4}} |
| material_Unavailable_submit | Product {{M0}} is being withdrawn and {{M1}} is available. For potential replacement options please raise your inquiry in the Help & Support page. |
| material_Unavailable_noQuantity | {{M0}} has been withdrawn. The replacement product is {{M1}} . Click here to add the replacement product and remove the withdrawn product. |
| material_withdrawn | {{M0}} has been withdrawn. The replacement product is {{M1}} |
| issue_placeorder | There has been an issue placing your order. Please raise your inquiry in Help and Support page. |
| group_surcharge_same | The group containing product {{M0}} has a surcharge. Order {{M1}} more of any of these items to avoid the surcharge. |
| group_surcharge_different | The group containing products {{0}} has a surcharge. Order either {{1}} more of any of these items to avoid the surcharge. |
| order_surcharge_different | Your total order has a surcharge of {{0}} (included in Net Price). Order either {{1}} more of any item to avoid the surcharge. |
| india_surcharge | Material {{0}} has status Withdrawn. |
| creditcard_invalid | We are unable to place your order at this time. Please raise your inquiry in Help and Support page. |
| error_message_555 | Due to few checks failure, the order couldn't be placed directly. |
| credit_order_block | Your account is on overall block and we are unable to process the order now, If you have any questions, please contact customer operations or your Shell account manager for further assistance |
| order_net_amount | Order Net Amount will include a {{0}} of {{1}}, a {{0}} of {{1}}. |
| delivery_date | There may be more than one delivery date shown on your order below, however all items in the order will be delivered {{0}} |
| product_error | Material ({0} is not included in the product catalog. Please re-check or contact Customer Service for support. |
| order_shortage | We are currently experiencing shortage of {{0}}. If you wish to continue and accept the extended lead time Submit the order. |
| product_shortage | We are currently experiencing shortage of {{0}}. If you wish to continue and accept the extended lead time Submit the order. If you wish to pick up at a different location return to the Account Details screen and choose a different contract. |
| credit_block | Your Order has been placed. Your Shell order number is {{M0}}. Your delivery date will be confirmed shortly. |
| credit_block_first | Your order has been placed but not confirmed. The reference number for this order is {{M0}}. Please be aware that your order is not available for delivery or collection until payment has been made and your order confirmed. To obtain prepayment request number, view order details. |
| product_moq | The minimum quantity required for product {{M0}} is {{M1}} {{M2}}. |
| supply_plant_error | A supply point cannot be determined for the selected product {{M0}}-{{M1}}. Please raise your inquiry in Help and Support page. |
| issue_gsap_down | We are facing some issues with our system, either refresh your page or try again later. Please raise your inquiry in Help and Support page. |
| material_quantity | The full quantity requested for {{M0}} is not immediately available. |
| product_exceed_qty | Quantity Exceeded for the product {{M0}}-{{M1}}. Please update the Quantity. |
| unknown_cart_issue | There has been an issue with your selected products. Please raise your inquiry in Help and Support page. |
| invalid_uom | There has been an issue with your selected product {{M0}}-{{M1}}. Please raise your inquiry in Help and Support page. |
| gatp_error | There has been an issue with your selected product {{M0}}-{{M1}}. Please raise your inquiry in Help and Support page. |
| group_surcharge_same_IN_351 | The group containing product {{M0}} is below the minimum order quantity of {{M2}}. Please increase your order by {{M1}} more of any of these items in order to meet the minimum. If you choose to continue without increasing the quantity your sales order will be saved but blocked for delivery. |
| missing_qty | The order form does not contain any quantities. Please add quantities and upload again. |
| bulk_pack | You can only have either bulk or pack products in your list. Please remove either all bulk or all pack products from your file to continue. |
| invalid_sku | The file contains invalid data. Please fix the data and upload again. |
| wrong_format | We found a formatting issue on rows {{M0}}. Please correct formatting and upload again. |
| empty_file | No valid data found in file to upload. |
| missing_sku | The order form does not contain product codes . Please add product code and upload again. |
| maxcount_exceeded | This order exceeds the maximum of {{M0}} products. Please reduce the number of products to continue with your order. |
| invalid_product_for_account | This product isn’t available for the selected delivery address. |
| duplicate_product | This product was repeated on your order form. We’ve combined the duplicates into one and updated the quantity. |
| duplicate_product_title | Duplicate product found. |
| product_cart_exists | This product is in your basket and on your order form. We’ve combined these into one and updated the quantity. |
| product_cart_exists_title | Product also in basket. |
| amendPallette_374_global | There are product quantities in your basket that can be adjusted to ensure a full pallet for delivery. |
| amendPallette_374 | {{salesText}} (code: {{materialNumber}}) comes in pallets holding multiple of {{palletSize}}. To automatically top up your order to a full pallet. |
| allocation_400 | You’ve reached your full allocation for this product. Please remove this product to continue with your order or raise a service request in Help and support. |
| allocation_401 | You only have {{m0}} left of your allocation for this product. Please reduce the quantity to continue with your order. |
| allocation_402 | You’ve reached your limit of {{m0}} gallon(s) / liter(s) so we’re unable to place this order. Please raise a service request in Help and support. |
| allocation_403 | You only have {{m0}} gallon(s) / liter(s) of your allocated volume remaining. Please reduce the quantity to continue with your order. |
| fullPalletError | Comes in pallets holding {{palletSize}} items, therefore orders must be in multiples of {{palletSize}}. To automatically add a full pallet. |
| fullPalletSurcharge | Comes in pallets holding {{palletSize}} items. To avoid a surcharge, please order in multiples of {{palletSize}}. To automatically add a full pallet. |
| fullPalletError_title | {{salesText}} (code: {{materialNumber}}) |
| fullPalletSoftInfo | Comes in pallets holding multiple of {{palletSize}} items. To automatically top up your order to a full pallet. |
| fullPalletSoftInfo_global | There are product quantities in your basket that can be adjusted to ensure a full pallet for delivery. |
| delivery_location_block | The delivery location you have chosen is not currently active. Please choose an alternative location to continue with this order. If you have questions you may raise your inquiry in the Help and Support page. |
