The card has a status not included in your filter
Typical filters used by integrators include:
ACTIVE, ON_ORDER, BLOCKED, TEMP_BLOCKED_CUSTOMER,
TEMP_BLOCKED_SHELL, PENDING_RENEWAL, FRAUD
If the card is:
- EXPIRED
- CANCELLED
- PENDING_SYNC
- REPLACED …it will not show up.
2) Wrong or outdated PayerId
If the payer changed (sub-account migration, new billing structure), the card may now sit under a different payer than the one in your request.
3) Wrong ColCoCode
If the country code in the card metadata differs from the ColCoCode you filter on, the card will not match.
4) PageSize too small or paging not implemented
If you set:
"PageSize": 50
but the account has >50 cards, and the missing card sits on page 2 or 3, it will not appear unless you implement full paging.
5) The card was recently moved between accounts
Movement of PANs between sub-accounts (very common at month-end) may cause cards to “disappear” for a short time until backend sync completes.
6) The card is in a backend state that is not exposed to API
Rare, but possible during:
- sync errors
- incomplete renewals
-
partially processed replacements
If you checked points 1–5 and still suspect this, please raise a ticket.
