Scheduled Outage – Sat 19-September-2026 14:00 GMT until Sun 20-September-2026 06:00 GMT (Resolved)

Dear Customer

we would like to inform you that from Saturday September 19th 2026, 14:00 GMT until Sunday September 20th 2026, 06:00 GMT, our IT Teams will conduct a scheduled update to a number of Shell systems.

This will affect the availability of the Shell Fleet APIs in our API Production Environment.

API Services Impacted:

• Card Management API

• Shell Transaction Data API (including Recent Transactions)

• Card Restrictions and Card Limits

• Customer Data API

• Shell Fleet Invoice API

• SmartPay API Registration / SmartPay enablement for Shell app users

API Services NOT Impacted:

• SmartPay Transactions (fueling/pump reservation)

Should you have any questions or require further assistance, please do not hesitate to contact the Shell API team by raising a support ticket.

Best Regards,

Shell API Team