API Status

  • 18 April 2026Shell API - Scheduled Outage Sat 18 April 14:00 GMT until Sun 19 April 07:00 GMT
    -
    Title
    Shell API - Scheduled Outage Sat 18 April 14:00 GMT until Sun 19 April 07:00 GMT
    Description

    Dear Customer

    we would like to inform you that from Saturday April 18th 2026, 14:00 GMT until Sunday April 19th 2026, 07:00 GMT, our IT Teams will conduct a scheduled update to a number of Shell systems.

    This will affect the availability of the Shell Fleet APIs in our API Production Environment.

    API Services Impacted:

    • Card Management API
      • Shell Transaction Data API (including Recent Transactions)
      • Card Restrictions and Card Limits
      • Customer Data API
      • Shell Fleet Invoice API
      • SmartPay API Registration / SmartPay enablement for Shell app users 

    API Services NOT Impacted:

    • SmartPay Transactions (fueling/pump reservation)

    Should you have any questions or require further assistance, please do not hesitate to contact Shell API team at api@shell.com 

    Best Regards,

    Shell API Team

    API Services impacted:
    • B2B Mobility Card Management
    • B2B Mobility Card Pin Management
    • B2B Mobility Card Recent Transaction
    • B2B Mobility Card Transaction Data
    • B2B Mobility Customer Data
    • B2B Mobility Invoice
    • B2B Mobility Limit and Restriction
    • B2B Mobility Sites
    • EV Public Locations

    on Production environment

    Environments impacted:
    • Production
    POSTED:
  • 14 April 2026Shell API SmartPay Planned Maintenance – 5 Hours Service Downtime 14–15 April 2026
    -
    Title
    Shell API SmartPay Planned Maintenance – 5 Hours Service Downtime 14–15 April 2026
    Description

    Dear Customer,

    we would like to inform you in advance about a planned Shell API SmartPay maintenance window In Production environment due to the delivery of a major upgrade.

     

    • Start:                      Tuesday, 14 April, 23:00 GMT (24:00 CET)
    • End:                            Wednesday, 15 April, 04:00 GMT (05:00 CET)
    • Total duration:       5 hours

    During this window, all Shell API SmartPay payments will be impacted in Production environment.

    We kindly ask you to ensure this information is communicated to your drivers and relevant teams ahead of time, so they can plan accordingly and avoid any payment disruption during the outage.

    If you have any questions or need support, please let us know.

    Thank you for your understanding and cooperation.

    Kind regards,
    Shell API Team

    API Services impacted:
    • Shell SmartPay API

    on Production environment

    Environments impacted:
    • Production
    POSTED:
  • 21 March 2026Shell API - Scheduled Outage Sat 21 March 14:00 GMT until Sun 22 March 03:00 GMT
    -
    Title
    Shell API - Scheduled Outage Sat 21 March 14:00 GMT until Sun 22 March 03:00 GMT
    Description

    Dear Customer

    we would like to inform you that from Saturday March 21st 2026, 14:00 GMT until Sunday March 22nd 2026, 03:00 GMT, our IT Teams will conduct a scheduled update to a number of Shell systems.

    This will affect the availability of the Shell Fleet APIs in our API Production Environment.

    API Services Impacted:

    • Card Management API
      • Shell Transaction Data API (including Recent Transactions)
      • Card Restrictions and Card Limits
      • Customer Data API
      • Shell Fleet Invoice API
      • SmartPay API Registration / SmartPay enablement for Shell app users 

    API Services NOT Impacted:

    • SmartPay Transactions (fueling/pump reservation)

    Should you have any questions or require further assistance, please do not hesitate to contact Shell API team at api@shell.com 

    Best Regards,

    Shell API Team

    API Services impacted:
    • B2B Mobility Card Management
    • B2B Mobility Card Pin Management
    • B2B Mobility Card Recent Transaction
    • B2B Mobility Card Transaction Data
    • B2B Mobility Customer Data
    • B2B Mobility Invoice
    • B2B Mobility Limit and Restriction
    • B2B Mobility Sites

    on Production environment

    Environments impacted:
    • Production
    POSTED:
  • 20 March 2026Shell API - Scheduled Outage for Transaction Data API Friday 20 March 2026
    -
    Title
    Shell API - Scheduled Outage for Transaction Data API Friday 20 March 2026
    Description

    Dear Customer,

    We would like to inform you that on 20 March 2026, between 16:30 GMT and 20:30 GMT, our IT teams will perform maintenance on the real‑time transaction data flow.

    During this window, transaction data will be temporarily unavailable.
    There will be no data loss, and data flow will resume normally once the maintenance is completed.

    Best regards,
    Shell API Team
    API Services impacted:
    • B2B Mobility Card Transaction Data

    on Production environment

    POSTED:
  • 13 March 2026Shell API - Scheduled Outage Friday 13 March 2026
    -
    Title
    Shell API - Scheduled Outage Friday 13 March 2026
    Description

    Dear Customer

    we would like to inform you that on Friday, March 13th, 2026 , from 12:30 PM to 2:00 PM UTC, our IT teams will perform OS/Security patching and reboot activities in the TEST environment.

    During this maintenance window, there may be a minimal service disruption . 

    API Services impacted:
    • B2B Mobility Card Management
    • B2B Mobility Card Pin Management
    • B2B Mobility Card Recent Transaction
    • B2B Mobility Card Transaction Data
    • B2B Mobility Customer Data
    • B2B Mobility Invoice
    • B2B Mobility Limit and Restriction
    • B2B Mobility Sites
    Environments impacted:
    • Test
    POSTED:
  • 12 March 2026Shell API OAuth 2.0 - Extraordinary 30min Outage 12 March 18:15-18:45 GMT
    -
    Title
    Shell API OAuth 2.0 - Extraordinary 30min Outage 12 March 18:15-18:45 GMT
    Description

    Dear Customer,

    Please be advised that our OAuth 2.0–based API endpoints will be temporarily unavailable due to planned maintenance on 12 March, from 18:15 to 18:45 GMT.

    During this time, API functionalities such as card management, transaction reports, and invoice reports will not be accessible.

    Normal service is expected to resume immediately after the maintenance window.

    We apologize for any inconvenience and appreciate your understanding.

    Shell API Team

    API Services impacted:
    • B2B Mobility Card Management
    • B2B Mobility Card Pin Management
    • B2B Mobility Card Recent Transaction
    • B2B Mobility Card Transaction Data
    • B2B Mobility Customer Data
    • B2B Mobility Invoice
    • B2B Mobility Limit and Restriction
    • B2B Mobility Sites

    on Production environment

    Environments impacted:
    • Production
    POSTED:
  • 21 February 2026Shell API - Scheduled Outage Sat 21 February 14:00 GMT until Sun 22 February 08:00 GMT
    -
    Title
    Shell API - Scheduled Outage Sat 21 February 14:00 GMT until Sun 22 February 08:00 GMT
    Description

    Dear Customer

    we would like to inform you that from Saturday February 21st 2026, 14:00 GMT until Sunday February 22nd 2026, 08:00 GMT, our IT Teams will conduct a scheduled update to a number of Shell systems.

    This will affect the availability of the Shell Fleet APIs in our API Production Environment.

    API Services Impacted:

    • Card Management API
      • Shell Transaction Data API (including Recent Transactions)
      • Card Restrictions and Card Limits
      • Customer Data API
      • Shell Fleet Invoice API
      • SmartPay API Registration / SmartPay enablement for Shell app users 

    API Services NOT Impacted:

    • SmartPay Transactions (fueling/pump reservation)

    Should you have any questions or require further assistance, please do not hesitate to contact Shell API team at api@shell.com 

    Best Regards,

    Shell API Team

    API Services impacted:
    • B2B Mobility Card Management
    • B2B Mobility Card Pin Management
    • B2B Mobility Card Recent Transaction
    • B2B Mobility Card Transaction Data
    • B2B Mobility Customer Data
    • B2B Mobility Invoice
    • B2B Mobility Limit and Restriction
    • B2B Mobility Sites

    on Production environment

    Environments impacted:
    • Production
    POSTED:
  • 19 February 2026Shell API TEST Environment Outage - 19th February 08:30 - 16:30
    -
    Title
    Shell API TEST Environment Outage - 19th February 08:30 - 16:30
    Description

    Dear Customer,

    This is to inform you that Shell API TEST environment will be unavailable for deployment activity on Thursday 19th February 2026. .

    Date / Time : 19th February 2026 from 08:30 GMT until 16:30 GMT

    We apologize for any inconvenience caused.

    In case of any questions, please, do not hesitate to contact us at api@shell.com

    Best regards

    Shell API Team

    API Services impacted:
    • B2B Mobility Card Management
    • B2B Mobility Card Pin Management
    • B2B Mobility Card Recent Transaction
    • B2B Mobility Card Transaction Data
    • B2B Mobility Customer Data
    • B2B Mobility Invoice
    • B2B Mobility Limit and Restriction
    • B2B Mobility Sites

    on Test environment

    Environments impacted:
    • Test
    POSTED:
  • 07 February 2026Shell API - 1 Hour Outage - Saturday 7 February from 10:45 GMT until 11:45 GMT
    -
    Title
    Shell API - 1 Hour Outage - Saturday 7 February from 10:45 GMT until 11:45 GMT
    Description

    Dear Customer

    we would like to inform you that on Saturday February 7th 2026 between 10:45 GMT and  11:45 GMT, our IT Teams will conduct an update to a number of Shell systems. This will affect the availability of the Shell Fleet APIs in our API Production Environment.

    API Services Impacted:

    • Card Management API
      • Shell Transaction Data API (including Recent Transactions)
      • Card Restrictions and Card Limits
      • Customer Data API
      • Shell Fleet Invoice API
      • SmartPay API Registration / SmartPay enablement for Shell app users 

    API Services NOT Impacted:

    • SmartPay Transactions (fueling/pump reservation)

    We apologize for any inconvenience caused.

    Should you have any questions or require further assistance, please do not hesitate to contact Shell API team at api@shell.com 

    Best Regards,

    Shell API Team

    API Services impacted:
    • B2B Mobility Card Management
    • B2B Mobility Card Pin Management
    • B2B Mobility Card Recent Transaction
    • B2B Mobility Card Transaction Data
    • B2B Mobility Customer Data
    • B2B Mobility Invoice
    • B2B Mobility Limit and Restriction
    • B2B Mobility Sites

    on Production environment

    Environments impacted:
    • Production
    POSTED:
  • 29 January 2026Shell API - Planned Extraordinary Maintenance Notice 29 January 2026
    -
    Title
    Shell API - Planned Extraordinary Maintenance Notice 29 January 2026
    Description

    Dear Customer,

    We will be performing extraordinary scheduled maintenance to improve the security and reliability of our services.

    During the maintenance window, customers may experience short intermittent outages when using our APIs or connected applications. If an interruption occurs, please try your request again.

    Expected Impact

    • Brief, intermittent service interruptions
    • Some requests may fail and need to be retried

    Maintenance Window

    Thursday 29 January 2026 from 17:30 GMT till 22:30 GMT
    Estimated impact: up to 15 minutes of intermittent availability

    We appreciate your understanding and will work to minimize any disruption.

     

    API Services impacted:
    • B2B Mobility Card Management
    • B2B Mobility Card Pin Management
    • B2B Mobility Card Recent Transaction
    • B2B Mobility Card Transaction Data
    • B2B Mobility Customer Data
    • B2B Mobility Invoice
    • B2B Mobility Limit and Restriction
    • B2B Mobility Sites
    • EV Public Locations

    on Production environment

    Environments impacted:
    • Production
    POSTED:
  • 24 January 2026Shell API - Scheduled Outage Sat 24 January 14:00 GMT until Sun 25 January 07:00 GMT
    -
    Title
    Shell API - Scheduled Outage Sat 24 January 14:00 GMT until Sun 25 January 07:00 GMT
    Description

    Dear Customer

    we would like to inform you that from Saturday January 24th 2026, 14:00 GMT until Sunday January 25th 2026, 07:00 GMT, our IT Teams will conduct a scheduled update to a number of Shell systems.

    This will affect the availability of the Shell Fleet APIs in our API Production Environment.

    API Services Impacted:

    • Card Management API
      • Shell Transaction Data API (including Recent Transactions)
      • Card Restrictions and Card Limits
      • Customer Data API
      • Shell Fleet Invoice API
      • SmartPay API Registration / SmartPay enablement for Shell app users 

    API Services NOT Impacted:

    • SmartPay Transactions (fueling/pump reservation)

    Should you have any questions or require further assistance, please do not hesitate to contact Shell API team at api@shell.com 

    Best Regards,

    Shell API Team

    API Services impacted:
    • B2B Mobility Card Management
    • B2B Mobility Card Pin Management
    • B2B Mobility Card Recent Transaction
    • B2B Mobility Card Transaction Data
    • B2B Mobility Customer Data
    • B2B Mobility Invoice
    • B2B Mobility Limit and Restriction
    • B2B Mobility Sites
    • EV Public Locations

    on Production environment

    Environments impacted:
    • Production
    POSTED:
  • 22 January 2026Shell API - E-invoice/EID outage - Thursday 22 January 2026 14:00 CET - 15:30 CET
    -
    Title
    Shell API - E-invoice/EID outage - Thursday 22 January 2026 14:00 CET - 15:30 CET
    Description

    Dear Customer, 

    Please be aware that Shell will perform a mandatory 1,5 hour maintenance activity in the Production environment on Thursday 22 January 2026 which will cause an outage in accessing e-Invoices and EID files.

    Outage Start time: 22/01/2026 14:00 CET

    Outage End time: 22/01/2026 15:30 CET

    E-Invoicing, EID, EDI

    • E-invoicing, EID and EDI files will not be available during the service outage.

    Shell Fleet Hub, Shell Fleet App, API

    • All users will not be able to search, access and retrieve e-invoices/EIDs 

    Best Regards

    Shell API Team

    API Services impacted:
    • B2B Mobility Invoice

    on Production environment

    Environments impacted:
    • Production
    POSTED:
  • 16 January 2026Shell API - Scheduled Outage Friday 16th of January
    -
    Title
    Shell API - Scheduled Outage Friday 16th of January
    Description

    Dear Customer

    we would like to inform you that on Friday, January 16th, 2026 , from 12:30 PM to 2:00 PM UTC, our IT teams will perform OS/Security patching and reboot activities in the TEST environment.

    During this maintenance window, there may be a minimal service disruption . 

    API Services impacted:
    • B2B Mobility Card Management
    • B2B Mobility Card Recent Transaction
    • B2B Mobility Card Transaction Data
    • EV Public Charge Sessions
    • B2B Mobility Invoice
    • EV Public Locations
    • Shell SmartPay API

    on Production environment

    Environments impacted:
    • Test
    POSTED:
  • 12 December 2025Shell API - Scheduled Outage Friday 12 December 12:30 GMT until 14:00 GMT
    -
    Title
    Shell API - Scheduled Outage Friday 12 December 12:30 GMT until 14:00 GMT
    Description

    Dear Customer

    we would like to inform you that on Friday, December 12th, 2025, from 12:30 PM to 2:00 PM UTC, our IT teams will perform OS/Security patching and reboot activities in the TEST environment.

    During this maintenance window, there may be a minimal service disruption . 

    API Services impacted:
    • B2B Mobility Card Management
    • B2B Mobility Card Recent Transaction
    • B2B Mobility Card Transaction Data
    • EV Public Locations
    • Shell SmartPay API
    Environments impacted:
    • Test
    POSTED:
  • 22 November 2025Shell API - Scheduled Outage Sat 22 November 14:00 GMT until Sun 23 November 07:00 GMT
    -
    Title
    Shell API - Scheduled Outage Sat 22 November 14:00 GMT until Sun 23 November 07:00 GMT
    Description

    Dear Customer

    we would like to inform you that from Saturday November 22nd 2025, 14:00 GMT until Sunday November 23rd 2025, 07:00 GMT, our IT Teams will conduct a scheduled update to a number of Shell systems.

    This will affect the availability of the Shell Fleet APIs in our API Production Environment.

    API Services Impacted:

    • Card Management API
      • Shell Transaction Data API (including Recent Transactions)
      • Card Restrictions and Card Limits
      • Customer Data API
      • Shell Fleet Invoice API
      • SmartPay API Registration / SmartPay enablement for Shell app users 

    API Services NOT Impacted:

    • SmartPay Transactions (fueling/pump reservation)

    Should you have any questions or require further assistance, please do not hesitate to contact Shell API team at api@shell.com 

    Best Regards,

    Shell API Team

    API Services impacted:
    • B2B Mobility Card Management
    • B2B Mobility Card Pin Management
    • B2B Mobility Card Recent Transaction
    • B2B Mobility Card Transaction Data
    • B2B Mobility Customer Data
    • B2B Mobility Invoice
    • B2B Mobility Limit and Restriction
    • B2B Mobility Sites
    • EV Public Locations

    on Production environment

    Environments impacted:
    • Production
    POSTED:
  • 14 November 2025Shell API - Scheduled system upgrade - Short Outage 14.11.2025
    -
    Title
    Shell API - Scheduled system upgrade - Short Outage 14.11.2025
    Description

    Dear customer,

    we would like to inform you that on  Friday 14th of November, 19:15 GMT our IT Teams will conduct a system upgrade to a number of Shell systems.

    This will affect the availability of the Shell Fleet APIs in our Production environment .

    API Services impacted:
    • B2B Mobility Card Recent Transaction
    • B2B Mobility Card Transaction Data
    • B2B Mobility Invoice

    on Production environment

    Environments impacted:
    • Production
    POSTED:
  • 14 November 2025Shell API - Scheduled Outage Friday 14 of November 12:30 PM GMT
    -
    Title
    Shell API - Scheduled Outage Friday 14 of November 12:30 PM GMT
    Description

    Dear customer,

    we would like to inform you that on  Friday 14th of November, 12:30 GMT our IT Teams will conduct a scheduled update to a number of Shell systems.

    This will affect the availability of the Shell Fleet APIs in our Test environment.

    API Services Impacted:

    • Card Management API
      • Shell Transaction Data API (including Recent Transactions)
      • Card Restrictions and Card Limits
      • Customer Data API
      • Shell Fleet Invoice API
      • SmartPay API Registration / SmartPay enablement for Shell app users 

    API Services NOT Impacted:

    • SmartPay Transactions (fueling/pump reservation)

    Should you have any questions or require further assistance, please do not hesitate to contact Shell API team at api@shell.com 

    Best Regards,

    Shell API Team

    API Services impacted:
    • B2B Mobility Card Management
    • B2B Mobility Card Recent Transaction
    • B2B Mobility Card Transaction Data
    • B2B Mobility Customer Data
    • B2B Mobility Invoice
    • B2B Mobility Limit and Restriction
    • B2B Mobility Sites

    on Test environment

    Environments impacted:
    • Test
    POSTED:
  • 25 October 2025Shell API - Scheduled Outage Sat 25 October 14:00 GMT until Sun 26 October 08:00 GMT
    -
    Title
    Shell API - Scheduled Outage Sat 25 October 14:00 GMT until Sun 26 October 08:00 GMT
    Description

    Dear Customer

    we would like to inform you that from Saturday October 25th 2025, 14:00 GMT until Sunday October 26th 2025, 08:00 GMT, our IT Teams will conduct a scheduled update to a number of Shell systems.

    This will affect the availability of the Shell Fleet APIs in our API Production Environment.

    API Services Impacted:

    • Card Management API
      • Shell Transaction Data API (including Recent Transactions)
      • Card Restrictions and Card Limits
      • Customer Data API
      • Shell Fleet Invoice API
      • SmartPay API Registration / SmartPay enablement for Shell app users 

    API Services NOT Impacted:

    • SmartPay Transactions (fueling/pump reservation)

    Should you have any questions or require further assistance, please do not hesitate to contact Shell API team at api@shell.com 

    Best Regards,

    Shell API Team

    API Services impacted:
    • B2B Mobility Card Management
    • B2B Mobility Card Pin Management
    • B2B Mobility Card Recent Transaction
    • B2B Mobility Card Transaction Data
    • B2B Mobility Customer Data
    • B2B Mobility Invoice
    • B2B Mobility Limit and Restriction
    • B2B Mobility Sites

    on Production environment

    Environments impacted:
    • Production
    POSTED:
  • 24 October 2025Shell API - E-invoice/EID outage - Friday 24 October 2025 14:00 CET - 15:30 CET
    -
    Title
    Shell API - E-invoice/EID outage - Friday 24 October 2025 14:00 CET - 15:30 CET
    Description

    Dear Customer, 

    Please be aware that Shell will perform a mandatory 1,5 hour maintenance activity in the Production environment on Friday 24 October 2025 which will cause an outage in accessing e-Invoices and EID files.

    Outage Start time: 24/10/2025 14:00 CET

    Outage End time: 24/10/2025 15:30 CET

    E-Invoicing, EID, EDI

    • E-invoicing, EID and EDI files will not be available during the service outage.

    Shell Fleet Hub, Shell Fleet App, API

    • All users will not be able to search, access and retrieve e-invoices/EIDs 

    Best Regards

    Shell API Team

    API Services impacted:
    • B2B Mobility Invoice

    on Production environment

    Environments impacted:
    • Production
    POSTED:
  • 16 October 2025Shell API - Scheduled Outage of OAuth 2.0 Recent/Priced Transactions
    -
    Title
    Shell API - Scheduled Outage of OAuth 2.0 Recent/Priced Transactions
    Description

    Dear Shell API Customer,

    Please be advised of a planned maintenance affecting the following OAuth 2.0 API endpoints:

    • Priced Transactions
    • Recent Transactions

    🕒 Outage Window:
    16 October 2025, from 16:30 GMT to 17:15 GMT

    Impact:
    During this time, users may experience errors or timeouts due to a system update. The downtime is expected to last 30–45 minutes.

    We appreciate your understanding and apologize for any inconvenience.

    Shell API Support Team

    API Services impacted:
    • B2B Mobility Card Recent Transaction
    • B2B Mobility Card Transaction Data

    on Production environment

    Environments impacted:
    • Production
    POSTED:
  • 25 September 2025Shell API - 2 Hours Extraordinary Outage, Thursday September, 25th 19:30 GMT - 21:30 GMT
    -
    Title
    Shell API - 2 Hours Extraordinary Outage, Thursday September, 25th 19:30 GMT - 21:30 GMT
    Description

    Dear Customer

    we would like to inform you that on Thursday, September 25th 2025, from 19:30 GMT until 21:30 GMT, our IT Teams will conduct an extraordinary 2 hour update to Shell Card Management systems.

    This will directly affect the card block/unblock availability of the Shell Fleet APIs in our API Production Environment.

    API Services Impacted:

    • Card Management API - card block/unblock

    Should you have any questions or require further assistance, please do not hesitate to contact Shell API team at api@shell.com 

    Best Regards,

    Shell API Team

    API Services impacted:
    • B2B Mobility Card Management

    on Production environment

    Environments impacted:
    • Production
    POSTED:
  • 20 September 2025Shell API - Scheduled Outage Sat 20 September 14:00 GMT until Sun 21 September 06:00 GMT
    -
    Title
    Shell API - Scheduled Outage Sat 20 September 14:00 GMT until Sun 21 September 06:00 GMT
    Description

    Dear Customer

    we would like to inform you that from Saturday September 20th 2025, 14:00 GMT until Sunday September 21st 2025, 06:00 GMT, our IT Teams will conduct a scheduled update to a number of Shell systems.

    This will affect the availability of the Shell Fleet APIs in our API Production Environment.

    API Services Impacted:

    • Card Management API
      • Shell Transaction Data API (including Recent Transactions)
      • Card Restrictions and Card Limits
      • Customer Data API
      • Shell Fleet Invoice API
      • SmartPay API Registration / SmartPay enablement for Shell app users 

    API Services NOT Impacted:

    • SmartPay Transactions (fueling/pump reservation)

    Should you have any questions or require further assistance, please do not hesitate to contact Shell API team at api@shell.com 

    Best Regards,

    Shell API Team

    API Services impacted:
    • B2B Mobility Card Management
    • B2B Mobility Card Pin Management
    • B2B Mobility Card Recent Transaction
    • B2B Mobility Card Transaction Data
    • B2B Mobility Customer Data
    • B2B Mobility Invoice
    • B2B Mobility Limit and Restriction
    • B2B Mobility Sites

    on Production environment

    Environments impacted:
    • Production
    POSTED:
  • 12 September 2025Shell API Recent Transactions are down
    API Services impacted
    • B2B Mobility Card Recent Transaction
    Status
    Outage
    Title
    Shell API Recent Transactions are down
    Description

    Dear customer,

    we would like to inform you that we currently observe unexpected downtime of Recent Transactions API.

    Shell IT is working on the fix with the highest priority.

    We apologize for any inconvenience caused.

    POSTED:
  • 06 September 2025Shell API - Extraordinary Outage, Saturday September, 6th 19:00 GMT - 22:00 GMT
    -
    Title
    Shell API - Extraordinary Outage, Saturday September, 6th 19:00 GMT - 22:00 GMT
    Description

    Dear Customer

    we would like to inform you that on Saturday September 06th 2025, from 19:00 GMT until 22:00 GMT, our IT Teams will conduct an extraordinary update to a number of Shell systems. This will affect the availability of the Shell Fleet APIs in our API Production Environment.

    API Services Impacted:

    • Card Management API
      • Shell Transaction Data API (including Recent Transactions)
      • Card Restrictions and Card Limits
      • Customer Data API
      • Shell Fleet Invoice API
      • SmartPay API Registration / SmartPay enablement for Shell app users 

    API Services NOT Impacted:

    • SmartPay Transactions (fueling/pump reservation)

    Should you have any questions or require further assistance, please do not hesitate to contact Shell API team at api@shell.com 

    Best Regards,

    Shell API Team

    API Services impacted:
    • B2B Mobility Card Management
    • B2B Mobility Card Pin Management
    • B2B Mobility Card Recent Transaction
    • B2B Mobility Card Transaction Data
    • B2B Mobility Customer Data
    • B2B Mobility Invoice
    • B2B Mobility Limit and Restriction
    • B2B Mobility Sites

    on Production environment

    Environments impacted:
    • Production
    POSTED:
  • 23 August 2025Shell API - Scheduled Outage Sat 23 August 14:00 GMT until Sun 24 August 08:30 GMT
    -
    Title
    Shell API - Scheduled Outage Sat 23 August 14:00 GMT until Sun 24 August 08:30 GMT
    Description

    Dear Customer

    we would like to inform you that from Saturday August 23rd 2025, 14:00 GMT until Sunday August 24th 2025, 08:30 GMT, our IT Teams will conduct a scheduled update to a number of Shell systems.

    This will affect the availability of the Shell Fleet APIs in our API Production Environment.

    API Services Impacted:

    • Card Management API
      • Shell Transaction Data API (including Recent Transactions)
      • Card Restrictions and Card Limits
      • Customer Data API
      • Shell Fleet Invoice API
      • SmartPay API Registration / SmartPay enablement for Shell app users 

    API Services NOT Impacted:

    • SmartPay Transactions (fueling/pump reservation)

    Should you have any questions or require further assistance, please do not hesitate to contact Shell API team at api@shell.com 

    Best Regards,

    Shell API Team

    API Services impacted:
    • B2B Mobility Card Management
    • B2B Mobility Card Pin Management
    • B2B Mobility Card Recent Transaction
    • B2B Mobility Card Transaction Data
    • B2B Mobility Customer Data
    • B2B Mobility Invoice
    • B2B Mobility Limit and Restriction
    • B2B Mobility Sites

    on Production environment

    Environments impacted:
    • Production
    POSTED:
  • 14 August 2025Shell API - 1 Hour Scheduled Outage Thu 14 August 20:30 GMT - 21:30 GMT
    -
    Title
    Shell API - 1 Hour Scheduled Outage Thu 14 August 20:30 GMT - 21:30 GMT
    Description

    Dear Customer

    we would like to inform you that on Thursday August 14th 2025 from 20:30 GMT until 21:30 GMT, our IT Teams will conduct a 1 hour scheduled update to a number of Shell systems.

    This will affect the availability of the Shell Fleet APIs in our API Production Environment.

    API Services Impacted:

    • Card Management API
      • Shell Transaction Data API (including Recent Transactions)
      • Card Restrictions and Card Limits
      • Customer Data API
      • Shell Fleet Invoice API
      • SmartPay API Registration / SmartPay enablement for Shell app users 

    API Services NOT Impacted:

    • SmartPay Transactions (fueling/pump reservation)

    Should you have any questions or require further assistance, please do not hesitate to contact Shell API team at api@shell.com 

    Best Regards,

    Shell API Team

    API Services impacted:
    • B2B Mobility Card Management
    • B2B Mobility Card Pin Management
    • B2B Mobility Card Recent Transaction
    • B2B Mobility Card Transaction Data
    • B2B Mobility Customer Data
    • B2B Mobility Invoice
    • B2B Mobility Limit and Restriction
    • B2B Mobility Sites

    on Production environment

    Environments impacted:
    • Production
    POSTED:
  • 25 July 2025Shell API - Scheduled Outage Fri 25 July 16:00 GMT until Sun 27 July 11:00 GMT
    -
    Title
    Shell API - Scheduled Outage Fri 25 July 16:00 GMT until Sun 27 July 11:00 GMT
    Description

    Dear Customer

    we would like to inform you that from Friday July 25th 2025, 16:00 GMT until Sunday July 27th 2025, 11:00 GMT, our IT Teams will conduct a scheduled update to a number of Shell systems. This will affect the availability of the Shell Fleet APIs in our API Production Environment.

    API Services Impacted:

    • Card Management API
      • Shell Transaction Data API (including Recent Transactions)
      • Card Restrictions and Card Limits
      • Customer Data API
      • Shell Fleet Invoice API
      • SmartPay API Registration / SmartPay enablement for Shell app users 

    API Services NOT Impacted:

    • SmartPay Transactions (fueling/pump reservation)

    Should you have any questions or require further assistance, please do not hesitate to contact Shell API team at api@shell.com 

    Best Regards,

    Shell API Team

    API Services impacted:
    • B2B Mobility Card Management
    • B2B Mobility Card Pin Management
    • B2B Mobility Card Recent Transaction
    • B2B Mobility Card Transaction Data
    • B2B Mobility Customer Data
    • B2B Mobility Invoice
    • B2B Mobility Limit and Restriction
    • B2B Mobility Sites

    on Production environment

    Environments impacted:
    • Production
    POSTED:
  • 12 July 2025Shell API - 2 Hours Outage - Saturday 12 July from 18:00 GMT until 20:30 GMT
    -
    Title
    Shell API - 2 Hours Outage - Saturday 12 July from 18:00 GMT until 20:30 GMT
    Description

    Dear Customer

    we would like to inform you that on Saturday July 12th 2025 between 18:00 GMT and  20:30 GMT, our IT Teams will conduct an update to a number of Shell systems. This will affect the availability of the Shell Fleet APIs in our API Production Environment.

    API Services Impacted:

    • Card Management API
      • Shell Transaction Data API (including Recent Transactions)
      • Card Restrictions and Card Limits
      • Customer Data API
      • Shell Fleet Invoice API
      • SmartPay API Registration / SmartPay enablement for Shell app users 

    API Services NOT Impacted:

    • SmartPay Transactions (fueling/pump reservation)

     

    We apologize for any inconvenience caused.

    Should you have any questions or require further assistance, please do not hesitate to contact Shell API team at api@shell.com 

    Best Regards,

    Shell API Team

    API Services impacted:
    • B2B Mobility Card Management
    • B2B Mobility Card Pin Management
    • B2B Mobility Card Recent Transaction
    • B2B Mobility Card Transaction Data
    • B2B Mobility Customer Data
    • B2B Mobility Invoice
    • B2B Mobility Limit and Restriction
    • B2B Mobility Sites

    on Production environment

    Environments impacted:
    • Production
    POSTED:
  • 21 June 2025Shell API - Scheduled Outage Sat 21 June 14:00 GMT until Sun 22 June 08:00 GMT
    -
    Title
    Shell API - Scheduled Outage Sat 21 June 14:00 GMT until Sun 22 June 08:00 GMT
    Description

    Dear Customer

    we would like to inform you that from Saturday June 21st 2025, 14:00 GMT until Sunday June 22nd 2025, 08:00 GMT, our IT Teams will conduct a scheduled update to a number of Shell systems. This will affect the availability of the Shell Fleet APIs in our API Production Environment.

    API Services Impacted:

    • Card Management API
      • Shell Transaction Data API (including Recent Transactions)
      • Card Restrictions and Card Limits
      • Customer Data API
      • Shell Fleet Invoice API
      • SmartPay API Registration / SmartPay enablement for Shell app users 

    API Services NOT Impacted:

    • SmartPay Transactions (fueling/pump reservation)

    Should you have any questions or require further assistance, please do not hesitate to contact Shell API team at api@shell.com 

    Best Regards,

    Shell API Team

    API Services impacted:
    • B2B Mobility Card Management
    • B2B Mobility Card Pin Management
    • B2B Mobility Card Recent Transaction
    • B2B Mobility Card Transaction Data
    • B2B Mobility Customer Data
    • B2B Mobility Invoice
    • B2B Mobility Limit and Restriction
    • B2B Mobility Sites

    on Production environment

    Environments impacted:
    • Production
    POSTED:
  • 11 June 2025Shell API Recent/Priced Transactions – Potential Service Interruption Wed June 11th from 17:00 GMT
    -
    Title
    Shell API Recent/Priced Transactions – Potential Service Interruption Wed June 11th from 17:00 GMT
    Description

    Dear Customer,

    We would like to inform you that a maintenance activity scheduled by Microsoft, affecting API Recent/Priced Transactions, will take place this evening during the following time window:

    🗓 Start: Wed June 11, 2025, at 5:00 PM GMT
    🗓 End: Thu June 12, 2025, at 1:00 AM GMT

    During this period, you may experience intermittent connectivity issues with API Recent Transactions. 

    While we expect any disruptions to be minimal, the exact duration of potential service interruptions is currently unknown.

    We appreciate your understanding and patience as this maintenance is essential to ensure continued service reliability and performance.

    If you have any questions or concerns, please don’t hesitate to reach out to Shell API team at api@shell.com

    API Services impacted:
    • B2B Mobility Card Recent Transaction
    • B2B Mobility Card Transaction Data

    on Production environment

    Environments impacted:
    • Production
    POSTED:
  • 23 May 2025Shell API - Scheduled Outage Fri 23 May 16:00 GMT until Sun 25 May 21:00 GMT
    -
    Title
    Shell API - Scheduled Outage Fri 23 May 16:00 GMT until Sun 25 May 21:00 GMT
    Description

    Dear Customer

    we would like to inform you that from Friday May 23rd 2025, 16:00 GMT until Sunday May 25th 2025, 21:00 GMT, our IT Teams will conduct a scheduled update to a number of Shell systems. This will affect the availability of the Shell Fleet APIs in our API Production Environment.

    API Services Impacted:

    • Card Management API
      • Shell Transaction Data API (including Recent Transactions)
      • Card Restrictions and Card Limits
      • Customer Data API
      • Shell Fleet Invoice API
      • SmartPay API Registration / SmartPay enablement for Shell app users 

    API Services NOT Impacted:

    • SmartPay Transactions (fueling/pump reservation)

    Should you have any questions or require further assistance, please do not hesitate to contact Shell API team at api@shell.com 

    Best Regards,

    Shell API Team

    API Services impacted:
    • B2B Mobility Card Management
    • B2B Mobility Card Pin Management
    • B2B Mobility Card Recent Transaction
    • B2B Mobility Card Transaction Data
    • B2B Mobility Customer Data
    • B2B Mobility Invoice
    • B2B Mobility Limit and Restriction
    • B2B Mobility Sites

    on Production environment

    Environments impacted:
    • Production
    POSTED:
  • 26 April 2025Shell API - a short 15 minute Production outage - Saturday April 26th 2025
    -
    Title
    Shell API - a short 15 minute Production outage - Saturday April 26th 2025
    Description

    Dear Customer,

    we would like to inform you that Shell IT teams are planning  a short 15 minutes intermittent outage on Saturday April 26th 2025.

    In the below time window you can experience a short 15 minutes outage of Shell API services in Production enviroment.

    Release Date                  

    26th Apr 2025

    Expected start time          

    26th Apr 2025 08:30 GMT

    Expected end time 

    26th Apr 2025 12:30 GMT
     

    15 minutes of Intermittent Outage during the change window

    Should you have any questions or require further assistance, please do not hesitate to contact Shell API team at api@shell.com 

    Best Regards,

    Shell API Team

    API Services impacted:
    • B2B Mobility Card Management
    • B2B Mobility Card Pin Management
    • B2B Mobility Card Transaction Data
    • B2B Mobility Customer Data
    • B2B Mobility Invoice
    • B2B Mobility Limit and Restriction
    • B2B Mobility Sites

    on Production environment

    Environments impacted:
    • Production
    POSTED:
  • 24 April 2025API E-invoice outage - 24 April 2025 at 13:00 GMT
    -
    Title
    API E-invoice outage - 24 April 2025 at 13:00 GMT
    Description

    Dear Customer,

    Please be aware that Shell IT teams will perform mandatory maintenance activity in API Production environment on 24 April 2025 which will cause an outage in accessing E-Invoices APIs.

     

    Outage Start time: 24/04/2025 13:00 GMT

    Outage End time: 24/04/2025 14:30 GMT

     

    Should you have any questions or require further assistance, please do not hesitate to contact Shell API team at api@shell.com 

    Best Regards,

    Shell API Team

    API Services impacted:
    • B2B Mobility Invoice

    on Production environment

    Environments impacted:
    • Production
    POSTED:
  • 17 April 2025SHELL API Test Environment Downtime
    -
    Title
    SHELL API Test Environment Downtime
    Description

    Dear Customer,

    The API Test environment is currently experiencing an unexpected outage. Our team is actively working to resolve the issue and restore services as soon as possible. We apologize for any inconvenience this may cause and appreciate your patience.

    Next Update:
    Fix is expected to be delivered on April 23rd, 2025.

    Contact:
    For questions or further support, please contact us at api@shell.com.

    API Services impacted:
    • B2B Mobility Card Management
    • B2B Mobility Card Pin Management
    • B2B Mobility Card Recent Transaction
    • B2B Mobility Card Transaction Data
    • B2B Mobility Customer Data
    • B2B Mobility Invoice
    • B2B Mobility Limit and Restriction
    • B2B Mobility Sites

    on Test environment

    Environments impacted:
    • Test
    POSTED:
  • 19 April 2025Shell API - Scheduled Outage 19 April 14:00 GMT until 20 April 04:00 GMT
    -
    Title
    Shell API - Scheduled Outage 19 April 14:00 GMT until 20 April 04:00 GMT
    Description

    Dear Customer

    we would like to inform you that from Saturday April 19th 2025, 14:00 GMT until Sunday April 20th 2025, 04:00 GMT, our IT Teams will conduct a scheduled update to a number of Shell systems. This will affect the availability of the Shell Fleet APIs in our API Production Environment.

    API Services Impacted:

    • Card Management API 
      • Shell Transaction Data API (including Recent Transactions)
      • Card Restrictions and Card Limits 
      • Customer Data API
      • Shell Fleet Invoice API
      • SmartPay API Registration / SmartPay enablement for Shell app users 

    API Services NOT Impacted:

    • SmartPay Transactions (fueling/pump reservation)

    Should you have any questions or require further assistance, please do not hesitate to contact Shell API team at api@shell.com 

    Best Regards,

    Shell API Team

    API Services impacted:
    • B2B Mobility Card Management
    • B2B Mobility Card Pin Management
    • B2B Mobility Card Recent Transaction
    • B2B Mobility Card Transaction Data
    • B2B Mobility Customer Data
    • B2B Mobility Invoice
    • B2B Mobility Limit and Restriction
    • B2B Mobility Sites

    on Production environment

    Environments impacted:
    • Production
    POSTED:
  • 04 April 2025Shell API Test environment outage Friday 4th April 2025
    -
    Title
    Shell API Test environment outage Friday 4th April 2025
    Description

    Dear Customer,

     

    This is to inform that Shell API TEST environment will be unavailable for deployment activity on Friday 4th April 2025.

     

    Date / Time :   4th Apr 2025  from 08:30 GMT till 17:00 GMT

     

    We apologize for any inconvenience caused.

    Should you have any questions or require further assistance, please do not hesitate to contact Shell API team at api@shell.com 

    Best Regards,

    Shell API Team

    API Services impacted:
    • B2B Mobility Card Management
    • B2B Mobility Card Pin Management
    • B2B Mobility Card Recent Transaction
    • B2B Mobility Card Transaction Data
    • B2B Mobility Customer Data
    • B2B Mobility Invoice
    • B2B Mobility Limit and Restriction
    • B2B Mobility Sites

    on Test environment

    Environments impacted:
    • Test
    POSTED:
  • 29 March 2025Shell API - Emergency Outage 29 March 14:00 GMT until 30 March 01:00 GMT
    -
    Title
    Shell API - Emergency Outage 29 March 14:00 GMT until 30 March 01:00 GMT
    Description

    Dear Customer

    we would like to inform you that from Saturday March 29th 2025, 14:00 GMT until Sunday March 30th 2025, 01:00 GMT, our IT Teams will conduct an emergency update to a number of Shell systems. This will affect the availability of the Shell Fleet APIs in our API Production Environment.

    API Services Impacted:

    • Card Management API 
      • Shell Transaction Data API (including Recent Transactions)
      • Card Restrictions and Card Limits 
      • Customer Data API
      • Shell Fleet Invoice API
      • SmartPay API Registration / SmartPay enablement for Shell app users 

    API Services NOT Impacted:

    • SmartPay Transactions (fueling/pump reservation)

     

    We apologize for any inconvenience caused.

    Should you have any questions or require further assistance, please do not hesitate to contact Shell API team at api@shell.com 

    Best Regards,

    Shell API Team

    API Services impacted:
    • B2B Mobility Card Management
    • B2B Mobility Card Pin Management
    • B2B Mobility Card Recent Transaction
    • B2B Mobility Card Transaction Data
    • B2B Mobility Customer Data
    • B2B Mobility Invoice
    • B2B Mobility Limit and Restriction
    • B2B Mobility Sites

    on Production environment

    Environments impacted:
    • Production
    POSTED:
  • 22 March 2025Shell API - Scheduled Outage 22 March 14:00 GMT until 23 March 07:00 GMT
    -
    Title
    Shell API - Scheduled Outage 22 March 14:00 GMT until 23 March 07:00 GMT
    Description

    Dear Customer

    we would like to inform you that from Saturday March 22nd 2025, 14:00 GMT until Sunday March 23rd 2025, 07:00 GMT, our IT Teams will conduct a scheduled update to a number of Shell systems. This will affect the availability of the Shell Fleet APIs in our API Production Environment.

    API Services Impacted:

    • Card Management API 
      • Shell Transaction Data API (including Recent Transactions)
      • Card Restrictions and Card Limits 
      • Customer Data API
      • Shell Fleet Invoice API
      • SmartPay API Registration / SmartPay enablement for Shell app users 

    API Services NOT Impacted:

    • SmartPay Transactions (fueling/pump reservation)

    Should you have any questions or require further assistance, please do not hesitate to contact Shell API team at api@shell.com 

    Best Regards,

    Shell API Team

    API Services impacted:
    • B2B Mobility Card Management
    • B2B Mobility Card Pin Management
    • B2B Mobility Card Recent Transaction
    • B2B Mobility Card Transaction Data
    • B2B Mobility Customer Data
    • B2B Mobility Invoice
    • B2B Mobility Limit and Restriction
    • B2B Mobility Sites

    on Production environment

    Environments impacted:
    • Production
    POSTED:
  • 13 March 2025Planned maintenance - API PIN management - 13th March 2025 22:00 GMT to 14th March 2025 5:00 GMT
    -
    Title
    Planned maintenance - API PIN management - 13th March 2025 22:00 GMT to 14th March 2025 5:00 GMT
    Description

    Dear Customer,

    we would like to inform you that there is a planned maintenance work of API PIN management system on the night of 13th March 2025 22:00 GMT to 14th March 2025 5:00 GMT. During this timeframe there may be temporary glitches on reaching the API PIN reminder functionalities  and the data transmission for PIN.

    Should you have any questions or require further assistance, please do not hesitate to contact Shell API team at api@shell.com 

    Best Regards,

    Shell API Team

    API Services impacted:
    • B2B Mobility Card Pin Management

    on Production environment

    Environments impacted:
    • Production
    POSTED:
  • 07 March 2025Shell API - Scheduled Outage Fri 07 March 17:00 GMT until Sat 08 March 17:00 GMT
    -
    Title
    Shell API - Scheduled Outage Fri 07 March 17:00 GMT until Sat 08 March 17:00 GMT
    Description

    Dear Customer

    we would like to inform you that from Friday March 07th 2025, 17:00 GMT until Saturday March 08th 2025, 17:00 GMT, our IT Teams will conduct a 24 hours scheduled update to a number of Shell systems. This will affect the availability of the Shell Fleet APIs in our API Production Environment.

    API Services Impacted:

    • Card Management API 
      • Shell Transaction Data API (including Recent Transactions)
      • Card Restrictions and Card Limits 
      • Customer Data API
      • Shell Fleet Invoice API
      • SmartPay API Registration / SmartPay enablement for Shell app users 

    API Services NOT Impacted:

    • SmartPay Transactions (fueling/pump reservation)

    Should you have any questions or require further assistance, please do not hesitate to contact Shell API team at api@shell.com 

    Best Regards,

    Shell API Team

    API Services impacted:
    • B2B Mobility Card Management
    • B2B Mobility Card Pin Management
    • B2B Mobility Card Recent Transaction
    • B2B Mobility Card Transaction Data
    • B2B Mobility Customer Data
    • B2B Mobility Invoice
    • B2B Mobility Limit and Restriction
    • B2B Mobility Sites

    on Production environment

    Environments impacted:
    • Production
    POSTED:
  • 03 March 2025SHELL API Test Environment Outage - March 3rd 2025 from 08:30 GMT to 17:00 GMT
    -
    Title
    SHELL API Test Environment Outage - March 3rd 2025 from 08:30 GMT to 17:00 GMT
    Description

    Dear customer,

     

    we would like to inform that today March 3rd 2025, our IT teams are planning an outage in API Test environment.

    Date / Time :  03rd March 2025 @08:30 GMT to 17:00 GMT

     

    Should you have any questions or require further assistance, please do not hesitate to contact Shell API team at api@shell.com 

     

    Best Regards,

     

    Shell API Team

    API Services impacted:
    • B2B Mobility Card Management
    • B2B Mobility Card Pin Management
    • B2B Mobility Card Recent Transaction
    • B2B Mobility Card Transaction Data
    • B2B Mobility Customer Data
    • B2B Mobility Invoice
    • B2B Mobility Limit and Restriction
    • B2B Mobility Sites

    on Test environment

    Environments impacted:
    • Test
    POSTED:
  • 25 February 2025Shell API - 20 minutes Scheduled Outage, Tuesday February 25th at 17:00 GMT
    -
    Title
    Shell API - 20 minutes Scheduled Outage, Tuesday February 25th at 17:00 GMT
    Description

    Dear Customer,

    we would like to inform you that on Tuesday February 25th, 2025 at 17:00 GMT our IT teams are planning a short, extraordinary 20 minutes API outage in Production environment.

    Date & Time: February 25th from 17:00 GMT until 17:20 GMT

     

    API Services Impacted:

    • Card Management API 
      • Shell Transaction Data API (including Recent Transactions)
      • Card Restrictions and Card Limits 
      • Customer Data API
      • Shell Fleet Invoice API
      • SmartPay API Registration / SmartPay enablement for Shell app users 

    API Services NOT Impacted:

    • SmartPay Transactions (fueling/pump reservation)

    Should you have any questions or require further assistance, please do not hesitate to contact Shell API team at api@shell.com 

    Best Regards,

    Shell API Team

    API Services impacted:
    • B2B Mobility Card Management
    • B2B Mobility Card Pin Management
    • B2B Mobility Card Recent Transaction
    • B2B Mobility Card Transaction Data
    • B2B Mobility Customer Data
    • B2B Mobility Invoice
    • B2B Mobility Limit and Restriction
    • B2B Mobility Sites

    on Production environment

    Environments impacted:
    • Production
    POSTED:
  • 22 February 2025Shell API - Scheduled Outage 22 February 14:00 GMT until 23 February 08:00 GMT
    -
    Title
    Shell API - Scheduled Outage 22 February 14:00 GMT until 23 February 08:00 GMT
    Description

    Dear Customer

    we would like to inform you that from Saturday February 22nd 2025, 14:00 GMT until Sunday February 23rd 2025, 08:00 GMT, our IT Teams will conduct a scheduled update to a number of Shell systems. This will affect the availability of the Shell Fleet APIs in our API Production Environment.

    API Services Impacted:

    • Card Management API 
      • Shell Transaction Data API (including Recent Transactions)
      • Card Restrictions and Card Limits 
      • Customer Data API
      • Shell Fleet Invoice API
      • SmartPay API Registration / SmartPay enablement for Shell app users 

    API Services NOT Impacted:

    • SmartPay Transactions (fueling/pump reservation)

    Should you have any questions or require further assistance, please do not hesitate to contact Shell API team at api@shell.com 

    Best Regards,

    Shell API Team

    API Services impacted:
    • B2B Mobility Card Management
    • B2B Mobility Card Pin Management
    • B2B Mobility Card Recent Transaction
    • B2B Mobility Card Transaction Data
    • B2B Mobility Customer Data
    • B2B Mobility Invoice
    • B2B Mobility Limit and Restriction
    • B2B Mobility Sites

    on Production environment

    Environments impacted:
    • Production
    POSTED:
  • 20 February 2025Shell API Test Environment Scheduled Outage Thu 20th Feb 2025
    -
    Title
    Shell API Test Environment Scheduled Outage Thu 20th Feb 2025
    Description

    Dear customer,

    This is to inform that Shell API TEST environment will be unavailable for deployment activity on Thursday 20th Feb 2025.

    Date / Time :  20th Feb 2025 @08:30 GMT to 17:00 GMT

    We apologize for any inconvenience caused.

    In case of any questions, please, contact Shell API team at api@shell.com 

    API Services impacted:
    • B2B Mobility Card Management
    • B2B Mobility Card Pin Management
    • B2B Mobility Card Recent Transaction
    • B2B Mobility Card Transaction Data
    • B2B Mobility Customer Data
    • B2B Mobility Invoice
    • B2B Mobility Limit and Restriction
    • B2B Mobility Sites

    on Test environment

    Environments impacted:
    • Test
    POSTED:
  • 11 February 2025Sandbox environment outage
    Environments impacted
    • Test
    Status
    Outage
    Title
    Sandbox environment outage
    Description

    Dear customer,

    The sandbox environment is currently experiencing an unexpected outage. Our team is actively working to resolve the issue and restore services as soon as possible. We apologize for any inconvenience this may cause and appreciate your patience.

    Next Update:
    Fix is expected to be delivered on February 12, 2025.

    Contact:
    For questions or further support, please contact us at api@shell.com.

    POSTED:
  • 06 February 2025Sandbox Environment Unavailability Notice
    Environments impacted
    • Test
    Status
    Outage
    Title
    Sandbox Environment Unavailability Notice
    Description

     

    Dear customer,

    The sandbox environment is currently experiencing an unexpected outage. Our team is actively working to resolve the issue and restore services as soon as possible. We apologize for any inconvenience this may cause and appreciate your patience.

    Next Update:
    We will provide an update on February 11, 2025, or sooner if the environment becomes available earlier.

    Contact:
    For questions or further support, please contact us at api@shell.com.

    POSTED:
  • 09 February 2025Shell API - Extraordinary Outage, Sunday February, 9th 04:30 GMT - 08:30 GMT
    -
    Title
    Shell API - Extraordinary Outage, Sunday February, 9th 04:30 GMT - 08:30 GMT
    Description

    Dear Customer

    we would like to inform you that on Sunday February 09th 2025, from 04:30 GMT until 08:30 GMT, our IT Teams will conduct an extraordinary update to a number of Shell systems. This will affect the availability of the Shell Fleet APIs in our API Production Environment.

    We expect approximately 1,5 hour API outage in this change window.

    API Services Impacted:

    • Card Management API 
      • Shell Transaction Data API (including Recent Transactions)
      • Card Restrictions and Card Limits 
      • Customer Data API
      • Shell Fleet Invoice API
      • SmartPay API Registration / SmartPay enablement for Shell app users 

    API Services NOT Impacted:

    • SmartPay Transactions (fueling/pump reservation)

    Should you have any questions or require further assistance, please do not hesitate to contact Shell API team at api@shell.com 

    Best Regards,

    Shell API Team

    API Services impacted:
    • B2B Mobility Card Management
    • B2B Mobility Card Pin Management
    • B2B Mobility Card Recent Transaction
    • B2B Mobility Card Transaction Data
    • B2B Mobility Customer Data
    • B2B Mobility Invoice
    • B2B Mobility Limit and Restriction
    • B2B Mobility Sites

    on Production environment

    Environments impacted:
    • Production
    POSTED:
  • 25 January 2025Shell API - Scheduled Outage 25 January 14:00 GMT until 26 January 11:00 GMT
    -
    Title
    Shell API - Scheduled Outage 25 January 14:00 GMT until 26 January 11:00 GMT
    Description

    Dear Customer

    we would like to inform you that from Saturday January 25th 2025, 14:00 GMT until Sunday January 26th 2025, 11:00 GMT, our IT Teams will conduct a scheduled update to a number of Shell systems. This will affect the availability of the Shell Fleet APIs in our API Production Environment.

    API Services Impacted:

    • Card Management API 
    • Shell Transaction Data API (including Recent Transactions)
    • Card Restrictions and Card Limits 
    • Customer Data API
    • Shell Fleet Invoice API
    • SmartPay API Registration / SmartPay enablement for Shell app users 

    API Services NOT Impacted:

    • SmartPay Transactions (fueling/pump reservation)

    Should you have any questions or require further assistance, please do not hesitate to contact Shell API team at api@shell.com 

    Best Regards,

    Shell API Team

    API Services impacted:
    • B2B Mobility Card Management
    • B2B Mobility Card Pin Management
    • B2B Mobility Card Recent Transaction
    • B2B Mobility Card Transaction Data
    • B2B Mobility Customer Data
    • B2B Mobility Invoice
    • B2B Mobility Limit and Restriction
    • B2B Mobility Sites

    on Production environment

    Environments impacted:
    • Production
    POSTED:
  • 23 November 2024Shell API - Scheduled Outage 23 November 14:00 GMT until 24 November 07:00 GMT
    -
    Title
    Shell API - Scheduled Outage 23 November 14:00 GMT until 24 November 07:00 GMT
    Description

    Dear Customer

    we would like to inform you that from Saturday November 23rd 2024, 14:00 GMT until Sunday November 24th 2024, 07:00 GMT, our IT Teams will conduct a scheduled update to a number of Shell systems. This will affect the availability of the Shell Fleet APIs in our API Production Environment.

    API Services Impacted:

    • Card Management API 
    • Shell Transaction Data API (including Recent Transactions)
    • Card Restrictions and Card Limits 
    • Customer Data API
    • Shell Fleet Invoice API
    • SmartPay API Registration / SmartPay enablement for Shell app users 

    API Services NOT Impacted:

    • SmartPay Transactions (fueling/pump reservation)

    Should you have any questions or require further assistance, please do not hesitate to contact Shell API team at api@shell.com 

    Best Regards,

    Shell API Team

    API Services impacted:
    • B2B Mobility Card Management
    • B2B Mobility Card Pin Management
    • B2B Mobility Card Recent Transaction
    • B2B Mobility Card Transaction Data
    • B2B Mobility Customer Data
    • B2B Mobility Invoice
    • B2B Mobility Limit and Restriction
    • B2B Mobility Sites

    on Production environment

    Environments impacted:
    • Production
    POSTED:
  • 19 October 2024Shell API - Scheduled Outage 19 October 14:00 GMT until 20 October 08:00 GMT
    -
    Title
    Shell API - Scheduled Outage 19 October 14:00 GMT until 20 October 08:00 GMT
    Description

    Dear Customer

    we would like to inform you that from Saturday October 19th 2024, 14:00 GMT until Sunday October 20th 2024, 08:00 GMT, our IT Teams will conduct a scheduled update to a number of Shell systems. This will affect the availability of the Shell Fleet APIs in our API Production Environment.

    API Services Impacted:

    • Card Management API 
    • Shell Transaction Data API (including Recent Transactions)
    • Card Restrictions and Card Limits 
    • Customer Data API
    • Shell Fleet Invoice API
    • SmartPay API Registration / SmartPay enablement for Shell app users 

    API Services NOT Impacted:

    • SmartPay Transactions (fueling/pump reservation)

    If you require any additional information, please contact Shell API team at api@shell.com

    Best Regards,

    Shell API Team

    API Services impacted:
    • B2B Mobility Card Management
    • B2B Mobility Card Pin Management
    • B2B Mobility Card Recent Transaction
    • B2B Mobility Card Transaction Data
    • B2B Mobility Customer Data
    • B2B Mobility Invoice
    • B2B Mobility Limit and Restriction
    • B2B Mobility Sites

    on Production environment

    Environments impacted:
    • Production
    POSTED:
  • 21 September 2024Shell API - Scheduled Outage 21 September 14:00 GMT until 22 September 09:00 GMT
    -
    Title
    Shell API - Scheduled Outage 21 September 14:00 GMT until 22 September 09:00 GMT
    Description

    Dear Customer

    we would like to inform you that from Saturday September 21st  2024, 14:00 GMT until Sunday September 22nd  2024, 09:00 GMT, our IT Teams will conduct a scheduled update to a number of Shell systems. This will affect the availability of the Shell Fleet APIs in our API Production Environment.

    API Services Impacted:

    • Card Management API 
    • Shell Transaction Data API (including Recent Transactions)
    • Card Restrictions and Card Limits 
    • Customer Data API
    • Shell Fleet Invoice API
    • SmartPay API Registration / SmartPay enablement for Shell app users 

    API Services NOT Impacted:

    • SmartPay Transactions (fueling/pump reservation)

    If you require any additional information, please contact Shell API team at api@shell.com

    Best Regards,

    Shell API Team

    API Services impacted:
    • B2B Mobility Card Management
    • B2B Mobility Card Pin Management
    • B2B Mobility Card Recent Transaction
    • B2B Mobility Card Transaction Data
    • B2B Mobility Customer Data
    • B2B Mobility Invoice
    • B2B Mobility Limit and Restriction
    • B2B Mobility Sites
    • EV Public Locations

    on Production environment

    Environments impacted:
    • Production
    POSTED:
  • 24 August 2024Shell API - Scheduled Outage 24 August 14:00 GMT until 25 August 09:00 GMT
    -
    Title
    Shell API - Scheduled Outage 24 August 14:00 GMT until 25 August 09:00 GMT
    Description

    Dear Customer

    we would like to inform you that from Saturday August 24th  2024, 14:00 GMT until Sunday August 25th 2024, 09:00 GMT, our IT Teams will conduct a scheduled update to a number of Shell systems. This will affect the availability of the Shell Fleet APIs in our API Production Environment.

    API Services Impacted:

    • Card Management API 
    • Shell Transaction Data API (including Recent Transactions)
    • Card Restrictions and Card Limits 
    • Customer Data API
    • Shell Fleet Invoice API
    • SmartPay API Registration / SmartPay enablement for Shell app users 

    API Services NOT Impacted:

    • SmartPay Transactions (fueling/pump reservation)

    If you require any additional information, please contact Shell API team at api@shell.com

    Best Regards,

    Shell API Team

    API Services impacted:
    • B2B Mobility Card Management
    • B2B Mobility Card Pin Management
    • B2B Mobility Card Recent Transaction
    • B2B Mobility Card Transaction Data
    • B2B Mobility Customer Data
    • B2B Mobility Invoice
    • B2B Mobility Limit and Restriction
    • B2B Mobility Sites

    on Production environment

    Environments impacted:
    • Production
    POSTED:
  • 09 August 2024Shell API UAT Outage - Friday 09-08-2024 to Sunday 11-08-2024
    -
    Title
    Shell API UAT Outage - Friday 09-08-2024 to Sunday 11-08-2024
    Description

    Dear Customer,

    The API Test  environment will be unavailable for 3 days, from Friday 09-08-2024 00:00:00 to Sunday 11-08-2024 23:59:00 GMT due to scheduled System Maintenance activity. 

    We regret any inconvenience this may cause and request you to plan your work accordingly.

    API Services impacted:
    • B2B Mobility Card Management
    • B2B Mobility Card Pin Management
    • B2B Mobility Card Recent Transaction
    • B2B Mobility Card Transaction Data
    • B2B Mobility Customer Data
    • B2B Mobility Invoice
    • B2B Mobility Limit and Restriction

    on Test environment

    Environments impacted:
    • Test
    POSTED:
  • 03 August 2024Shell API - Scheduled Outage 3 August 14:00 GMT until 4 August 10:30 GMT
    -
    Title
    Shell API - Scheduled Outage 3 August 14:00 GMT until 4 August 10:30 GMT
    Description

    Dear Customer

    we would like to inform you that from Saturday August 3rd  2024, 14:00 GMT until Sunday August 4th 2024, 10:30 GMT, our IT Teams will conduct a scheduled update to a number of Shell systems. This will affect the availability of the Shell Fleet APIs in our API Production Environment.

    API Services Impacted:

    • Card Management API 
    • Shell Transaction Data API (including Recent Transactions)
    • Card Restrictions and Card Limits 
    • Customer Data API
    • Shell Fleet Invoice API
    • SmartPay API Registration / SmartPay enablement for Shell app users 

    API Services NOT Impacted:

    • SmartPay Transactions (fueling/pump reservation)

    If you require any additional information, please contact Shell API team at api@shell.com

    Best Regards,

    Shell API Team

    API Services impacted:
    • B2B Mobility Card Management
    • B2B Mobility Card Pin Management
    • B2B Mobility Card Recent Transaction
    • B2B Mobility Card Transaction Data
    • B2B Mobility Customer Data
    • B2B Mobility Invoice
    • B2B Mobility Limit and Restriction
    • B2B Mobility Sites

    on Production environment

    Environments impacted:
    • Production
    POSTED:
  • 20 July 2024Shell API - Scheduled Outage 20 July 14:00 GMT until 21 July 08:00 GMT
    -
    Title
    Shell API - Scheduled Outage 20 July 14:00 GMT until 21 July 08:00 GMT
    Description

    Dear Customer

    we would like to inform you that from Saturday July 20th 2024, 14:00 GMT until Sunday July 21st 2024, 08:00 GMT, our IT Teams will conduct a scheduled update to a number of Shell systems. This will affect the availability of the Shell Fleet APIs in our API Production Environment.

    API Services Impacted:

    • Card Management API 
    • Shell Transaction Data API (including Recent Transactions)
    • Card Restrictions and Card Limits 
    • Customer Data API
    • Shell Fleet Invoice API
    • SmartPay API Registration / SmartPay enablement for Shell app users 

    API Services NOT Impacted:

    • SmartPay Transactions (fueling/pump reservation)

    If you require any additional information, please contact Shell API team at api@shell.com

    Best Regards,

    Shell API Team

    API Services impacted:
    • B2B Mobility Card Management
    • B2B Mobility Card Pin Management
    • B2B Mobility Card Recent Transaction
    • B2B Mobility Card Transaction Data
    • B2B Mobility Customer Data
    • B2B Mobility Invoice
    • B2B Mobility Limit and Restriction
    • B2B Mobility Sites

    on Production environment

    Environments impacted:
    • Production
    POSTED:
  • 25 May 2024Shell API - Scheduled Outage 25 May 14:00 GMT until 26 May 08:00 GMT
    -
    Title
    Shell API - Scheduled Outage 25 May 14:00 GMT until 26 May 08:00 GMT
    Description

    Dear Customer

    we would like to inform you that from Saturday May 25th 2024, 14:00 GMT until Sunday May 26th 2024, 08:00 GMT, our IT Teams will conduct a scheduled update to a number of Shell systems. This will affect the availability of the Shell Fleet APIs in our API Production Environment.

    API Services Impacted:

    • Card Management API 
    • Shell Transaction Data API
    • Card Restrictions and Card Limits 
    • Customer Data API
    • Shell Fleet Invoice API
    • SmartPay API Registration / SmartPay enablement for Shell app users 

    API Services NOT Impacted:

    • SmartPay Transactions (fueling/pump reservation)

    If you require any additional information, please contact Shell API team at api@shell.com

    Best Regards,

    Shell API Team

    API Services impacted:
    • B2B Mobility Card Management
    • B2B Mobility Card Pin Management
    • B2B Mobility Card Recent Transaction
    • B2B Mobility Card Transaction Data
    • B2B Mobility Customer Data
    • B2B Mobility Invoice
    • B2B Mobility Limit and Restriction
    • B2B Mobility Sites
    • EV Public Locations

    on Production environment

    Environments impacted:
    • Production
    POSTED:
  • 24 May 2024SHELL API Test environment outage - 24th May 2024 17:00 GMT to 25th May 2024 07:00 GMT
    -
    Title
    SHELL API Test environment outage - 24th May 2024 17:00 GMT to 25th May 2024 07:00 GMT
    Description

    Dear Customer,

     

    There will be a 12-14 hour outage of API Test environment between Friday May 24th  and Saturday May 25th  

     

    Date / Time : 24th May 2024 17:00 GMT to 25th May 2024 07:00 GMT  (24th May 10.30PM IST to 25th May 12.30PM IST)

     

    Best regards

    Shell API team

    API Services impacted:
    • B2B Mobility Card Management
    • B2B Mobility Card Pin Management
    • B2B Mobility Card Recent Transaction
    • B2B Mobility Card Transaction Data
    • B2B Mobility Customer Data
    • B2B Mobility Invoice
    • B2B Mobility Limit and Restriction
    • B2B Mobility Sites

    on Test environment

    Environments impacted:
    • Test
    POSTED:
  • 20 April 2024Shell API - Minor Scheduled Outage - Cards Blocking/Unblocking - 20 Apr 14:00 GMT - 15:00 GMT
    -
    Title
    Shell API - Minor Scheduled Outage - Cards Blocking/Unblocking - 20 Apr 14:00 GMT - 15:00 GMT
    Description

    Dear Customer

    we would like to inform you that on Saturday April 20th 2024 our IT Teams will conduct a minor scheduled update in API Production Environment.

    This API downtime will be shorter than usual. It will take about 1 hour and will only affect the blocking and unblocking of Shell cards via API.

    API Services Impacted:

    • API Update Card Status (card blocking / unblocking)
    • Date & Time: Saturday April 20th,  14:00 GMT - 15:00 GMT

    If you require any additional information, please contact Shell API team at api@shell.com

    Best Regards,

    Shell API Team

    API Services impacted:
    • B2B Mobility Card Management

    on Production environment

    Environments impacted:
    • Production
    POSTED:
  • 23 March 2024Shell API - Scheduled Outage 23 Mar 14:00 GMT until 24 Mar 07:00 GMT
    -
    Title
    Shell API - Scheduled Outage 23 Mar 14:00 GMT until 24 Mar 07:00 GMT
    Description

    Dear Customer

    we would like to inform you that from Saturday March 23rd 2024, 14:00 GMT until Sunday March 24th 2024, 07:00 GMT, our IT Teams will conduct a scheduled update to a number of Shell systems. This will affect the availability of the Shell Fleet APIs on our API Production Environment.

    API Services Impacted:

      • Fleet Card Management API
      • Shell Transaction Data API
      • Card Restrictions and Card Limits
      • Customer Data API
      • Shell Fleet Invoice API
      • SmartPay API Registration / SmartPay enablement for Shell app users

    API Services NOT Impacted:

    • SmartPay Transactions (fueling/pump reservation)

    If you require any additional information, please contact Shell API team at api@shell.com

    Best Regards,

    Shell API Team

    API Services impacted:
    • B2B Mobility Card Management
    • B2B Mobility Card Pin Management
    • B2B Mobility Card Recent Transaction
    • B2B Mobility Card Transaction Data
    • B2B Mobility Customer Data
    • B2B Mobility Invoice
    • B2B Mobility Limit and Restriction
    • B2B Mobility Sites
    • EV Public Locations

    on Production environment

    Environments impacted:
    • Production
    POSTED:
  • 28 February 2024Shell API SmartPay Scheduled Outage – Wednesday 28 February 2024, 00:00am – 04:00am GMT
    -
    Title
    Shell API SmartPay Scheduled Outage – Wednesday 28 February 2024, 00:00am – 04:00am GMT
    Description

    Dear Customer,

    we would like to inform you that we are planning 4 hour outage of Shell SmartPay (Mobile Payment) API Services in Production environment due to a maintenance work, please find more Date & Time details below .

    • Start/End time:

    Start Time: 00:00am GMT on Wednesday 28 February 2024

    End Time: 04:00am GMT on Wednesday 28 February 2024

     

    During this maintenance activity, a multiple Shell SmartPay systems and applications will be impacted.

     

    Please note the upgrade is expected to require 1 - 2 hours of downtime for the systems being upgraded.

     

    We have allotted up to 4 hours in the event of unforeseen delays.

     

    If you require any additional information, please contact Shell API team at api@shell.com

    We apologize for any inconvenience caused.

    Best Regards,

    Shell API Team

    API Services impacted:
    • Shell SmartPay API

    on Production environment

    Environments impacted:
    • Production
    POSTED:
  • 17 February 2024Shell API - Scheduled Outage 17 Feb 14:00 GMT until 18 Feb 06:00 GMT
    -
    Title
    Shell API - Scheduled Outage 17 Feb 14:00 GMT until 18 Feb 06:00 GMT
    Description

    Dear Customer

    we would like to inform you that from Saturday February 17th 2024, 14:00 GMT until Sunday February 18th 2024, 06:00 GMT, our IT Teams will conduct a scheduled update to a number of Shell systems. This will affect the availability of the Shell Fleet APIs on our API Production Environment.

    API Services Impacted:

      • Fleet Card Management API
      • Shell Transaction Data API
      • Card Restrictions and Card Limits
      • Customer Data API
      • Shell Fleet Invoice API
      • SmartPay API Registration / SmartPay enablement for Shell app users

    API Services NOT Impacted:

    • SmartPay Transactions (fueling/pump reservation)

    If you require any additional information, please contact Shell API team at api@shell.com

    Best Regards,

    Shell API Team

    API Services impacted:
    • B2B Mobility Card Management
    • B2B Mobility Card Pin Management
    • B2B Mobility Card Recent Transaction
    • B2B Mobility Card Transaction Data
    • B2B Mobility Customer Data
    • B2B Mobility Invoice
    • B2B Mobility Limit and Restriction
    • B2B Mobility Sites
    • EV Public Locations

    on Production environment

    Environments impacted:
    • Production
    POSTED:
  • 25 January 2024Shell API - E-invoice/EID outage - 25 Jan 2024 14:00 CET - 15:30 CET
    -
    Title
    Shell API - E-invoice/EID outage - 25 Jan 2024 14:00 CET - 15:30 CET
    Description

    Dear Customer,

    Please be aware that Shell will perform a mandatory 1,5 hour maintenance activity in the Production environment on 25 Jan 2024 which will cause an outage in accessing e-Invoices and EID files.

    Outage Start time: 25/01/2024 14:00 CET

    Outage End time: 25/01/2024 15:30 CET

    E-Invoicing, EID, EDI

    • E-invoicing, EID and EDI files will not be available during the service outage.

    Shell Fleet Hub, Shell Fleet App, API

    • All users will not be able to search, access and retrieve e-invoices/EIDs

    Best Regards

    Shell API Team

    API Services impacted:
    • B2B Mobility Invoice

    on Production environment

    Environments impacted:
    • Production
    POSTED:
  • 20 January 2024Shell API - Scheduled Outage 20 Jan 14:00 GMT until 21 Jan 04:00 GMT
    -
    Title
    Shell API - Scheduled Outage 20 Jan 14:00 GMT until 21 Jan 04:00 GMT
    Description

    Dear Customer

    we would like to inform you that from Saturday January 20th  2024, 14:00 GMT until Sunday January 21st 2024, 04:00 GMT, our IT Teams will conduct a scheduled update to a number of Shell systems. This will affect the availability of the Shell Fleet APIs on our API Production Environment.

    API Services Impacted:

      • Fleet Card Management API
      • Shell Transaction Data API
      • Card Restrictions and Card Limits
      • Customer Data API
      • Shell Fleet Invoice API
      • SmartPay API Registration / SmartPay enablement for Shell app users

    API Services NOT Impacted:

    • SmartPay Transactions (fueling/pump reservation)

    If you require any additional information, please contact Shell API team at api@shell.com

    Best Regards,

    Shell API Team

    API Services impacted:
    • B2B Mobility Card Management
    • B2B Mobility Card Pin Management
    • B2B Mobility Card Recent Transaction
    • B2B Mobility Card Transaction Data
    • B2B Mobility Customer Data
    • B2B Mobility Invoice
    • B2B Mobility Limit and Restriction
    • B2B Mobility Sites

    on Production environment

    Environments impacted:
    • Production
    POSTED:
  • 08 January 2024API Test Environment Scheduled Outage - Jan 8th 17:00 -23:00 GMT
    -
    Title
    API Test Environment Scheduled Outage - Jan 8th 17:00 -23:00 GMT
    Description

    Dear customer,

    we would like to inform you that there will be 6 hours API TEST Environment Scheduled Outage on Monday Jan 8th 2024.

    Date / Time: 08th January 2024 @17:00 GMT to 23:00 GMT

    In case of any questions, please contact Shell API team: api@shell.com

     

     

    API Services impacted:
    • B2B Mobility Card Management
    • B2B Mobility Card Pin Management
    • B2B Mobility Card Recent Transaction
    • B2B Mobility Card Transaction Data
    • B2B Mobility Customer Data
    • B2B Mobility Invoice
    • B2B Mobility Limit and Restriction

    on Test environment

    Environments impacted:
    • Test
    POSTED:
  • 18 December 2023API Test Environment Scheduled Outage Dec 18th 17:00 -23:00 GMT
    -
    Title
    API Test Environment Scheduled Outage Dec 18th 17:00 -23:00 GMT
    Description

    Dear Customer,

     

    we would like to inform you that there will be API Test Environment Scheduled Outage on Monday December 18th  between 17:00 -23:00 GMT.

     

    In case of any questions, please, contact Shell API team at api@shell.com .

    API Services impacted:
    • B2B Mobility Card Management
    • B2B Mobility Card Pin Management
    • B2B Mobility Card Recent Transaction
    • B2B Mobility Card Transaction Data
    • B2B Mobility Customer Data
    • B2B Mobility Invoice
    • B2B Mobility Limit and Restriction
    • B2B Mobility Sites

    on Test environment

    Environments impacted:
    • Test
    POSTED:
  • 16 December 2023Shell API - Scheduled Outage 16 Dec 14:00 GMT until 17 Dec 08:00 GMT
    -
    Title
    Shell API - Scheduled Outage 16 Dec 14:00 GMT until 17 Dec 08:00 GMT
    Description

    Dear Customer

    we would like to inform you that from Saturday December 16th  2023, 14:00 GMT until Sunday December 17th 2023, 08:00 GMT, our IT Teams will conduct a scheduled update to a number of Shell systems. This will affect the availability of the Shell Fleet APIs on our API Production Environment.

    API Services Impacted:

      • Fleet Card Management API
      • Shell Transaction Data API
      • Card Restrictions and Card Limits
      • Customer Data API
      • Shell Fleet Invoice API
      • SmartPay API Registration / SmartPay enablement for Shell app users

    API Services NOT Impacted:

    • SmartPay Transactions (fueling/pump reservation)

    If you require any additional information, please contact Shell API team at api@shell.com.

    Best Regards,

    Shell API Team

    API Services impacted:
    • B2B Mobility Card Management
    • B2B Mobility Card Pin Management
    • B2B Mobility Card Recent Transaction
    • B2B Mobility Card Transaction Data
    • B2B Mobility Customer Data
    • B2B Mobility Invoice
    • B2B Mobility Limit and Restriction
    • B2B Mobility Sites
    • EV Public Locations

    on Production environment

    Environments impacted:
    • Production
    POSTED:
  • 21 October 2023Scheduled Outage – 21 Oct-2023 14:00 GMT until 22-Oct-2023 07:00 GMT
    -
    Title
    Scheduled Outage – 21 Oct-2023 14:00 GMT until 22-Oct-2023 07:00 GMT
    Description

    Dear Customer

    we would like to inform you that from Saturday October 21st 2023, 14:00 GMT until Sunday October 22nd 2023, 07:00 GMT, our IT Teams will conduct a scheduled update to a number of Shell systems. This will affect the availability of the Shell Fleet APIs on our API Production Environment.

    API Services Impacted:

      • Fleet Card Management API
      • Shell Transaction Data API
      • Card Restrictions and Card Limits
      • Customer Data API
      • Shell Fleet Invoice API
      • SmartPay API Registration / SmartPay enablement for Shell app users

    API Services NOT Impacted:

    • SmartPay Transactions (fueling/pump reservation)

    If you require any additional information, please contact Shell API team at api@shell.com.

    Best Regards,

    Shell API Team

    API Services impacted:
    • B2B Mobility Card Management
    • B2B Mobility Card Pin Management
    • B2B Mobility Card Recent Transaction
    • B2B Mobility Card Transaction Data
    • B2B Mobility Customer Data
    • B2B Mobility Invoice
    • B2B Mobility Limit and Restriction
    • B2B Mobility Sites

    on Production environment

    Environments impacted:
    • Production
    POSTED:
  • 23 September 2023Shell API - Scheduled outage 23 Sep 14:00 GMT until 24 Sep 05:00 GMT
    -
    Title
    Shell API - Scheduled outage 23 Sep 14:00 GMT until 24 Sep 05:00 GMT
    Description

    Dear Customer

    we would like to inform you that from Saturday September 23rd 2023, 14:00 GMT until Sunday September 24th 2023, 05:00 GMT, our IT Teams will conduct a scheduled update to a number of Shell systems. This will affect the availability of the Shell Fleet APIs on our API Production Environment.

    API Services Impacted:

      • Fleet Card Management API
      • Shell Transaction Data API
      • Card Restrictions and Card Limits
      • Customer Data API
      • Shell Fleet Invoice API
      • SmartPay API Registration / SmartPay enablement for Shell app users

     

    API Services NOT Impacted:

    • SmartPay Transactions (fueling/pump reservation)

    If you require any additional information, please contact Shell API team at api@shell.com.

    Best Regards,

    Shell API Team

    API Services impacted:
    • B2B Mobility Card Management
    • B2B Mobility Card Pin Management
    • B2B Mobility Card Recent Transaction
    • B2B Mobility Card Transaction Data
    • B2B Mobility Customer Data
    • B2B Mobility Invoice
    • B2B Mobility Limit and Restriction
    • B2B Mobility Sites
    • EV Public Charge Sessions
    • EV Public Locations

    on Production environment

    Environments impacted:
    • Production
    POSTED:
  • 22 September 2023Shell API TEST Environment Planned Outage 22 Sep 2023
    -
    Title
    Shell API TEST Environment Planned Outage 22 Sep 2023
    Description

    Dear Customer,

    we would like to inform you that there is a 6 hour planned outage of Shell API Test Environment on Friday 22 Sep 2023.

    Date / Time : 22nd September 2023  from 14:00 GMT till 20:00 GMT.

    If you require any additional information, please contact Shell API team at api@shell.com

    Best Regards,

    Shell API Team

    API Services impacted:
    • B2B Mobility Card Management
    • B2B Mobility Card Pin Management
    • B2B Mobility Card Recent Transaction
    • B2B Mobility Card Transaction Data
    • B2B Mobility Customer Data
    • B2B Mobility Invoice
    • B2B Mobility Limit and Restriction
    • B2B Mobility Sites
    • EV Public Locations

    on Test environment

    Environments impacted:
    • Test
    POSTED:
  • 20 September 2023Shell SmartPay (Mobile Payment) API Scheduled Outage - Wednesday 20 September 2023 00:00 – 04:00 GMT
    -
    Title
    Shell SmartPay (Mobile Payment) API Scheduled Outage - Wednesday 20 September 2023 00:00 – 04:00 GMT
    Description

    Dear Customer,

    we would like to inform you that we are planning 4 hour outage of Shell SmartPay (Mobile Payment)  API Services in Production environment due to a maintenance work, please find more Date & Time details below .

    • Start/End time:

    Start Time: 00:00am GMT on Wednesday 20th September 2023

    End Time: 04:00am GMT on Wednesday 20th September 2023

     

    During this maintenance activity, a multiple Shell SmartPay systems and applications will be impacted.

    Please note the upgrade is expected to require 1 - 2 hours of downtime for the systems being upgraded.

    We have allotted up to 4 hours in the event of unforeseen delays.

     

    If you require any additional information, please contact Shell API team at api@shell.com

    We apologize for any inconvenience caused.

    Best Regards,

    Shell API Team

    API Services impacted:
    • Shell SmartPay API

    on Production environment

    Environments impacted:
    • Production
    POSTED:
  • 09 September 2023Shell API - Scheduled outage Saturday, September 09th from 06:00 GMT until 21:00 GMT
    -
    Title
    Shell API - Scheduled outage Saturday, September 09th from 06:00 GMT until 21:00 GMT
    Description

    Dear Customer

    we would like to inform you that on Saturday, September 09th 2023 from 06:00 GMT until 21:00 GMT, our IT Teams will conduct an extraordinary 15 hour scheduled update to a number of Shell systems. This will affect the availability of the Shell Fleet APIs on our API Production Environment.

    API Services Impacted:

      • Fleet Card Management API
      • Shell Transaction Data API
      • Card Restrictions and Card Limits
      • Customer Data API
      • Shell Fleet Invoice API
      • SmartPay API Registration / SmartPay enablement for Shell app users

     

    API Services NOT Impacted:

    • SmartPay Transactions (fueling/pump reservation)

    If you require any additional information, please contact Shell API team at api@shell.com

    Best Regards,

    Shell API Team

    API Services impacted:
    • B2B Mobility Card Management
    • B2B Mobility Card Pin Management
    • B2B Mobility Card Recent Transaction
    • B2B Mobility Card Transaction Data
    • B2B Mobility Customer Data
    • B2B Mobility Invoice
    • B2B Mobility Limit and Restriction
    • B2B Mobility Sites

    on Production environment

    Environments impacted:
    • Production
    POSTED:
  • 01 September 2023API Test Environment planned 2 hour outage - Friday September 1st 2023
    -
    Title
    API Test Environment planned 2 hour outage - Friday September 1st 2023
    Description

    Dear Customer,

    we would like to inform you that on Friday September 1st from 09:00am GMT until 11:00am GMT, our IT Teams will conduct a scheduled update to API Test environment.

    If you require any additional information, please contact Shell API team at api@shell.com 

    Best Regards,

    Shell API Team

     

     

     

    API Services impacted:
    • B2B Mobility Card Management
    • B2B Mobility Card Transaction Data
    • B2B Mobility Customer Data
    • B2B Mobility Invoice
    • B2B Mobility Limit and Restriction
    • B2B Mobility Sites

    on Test environment

    Environments impacted:
    • Test
    POSTED:
  • 26 August 2023Shell B2B Card acceptance including API B2B mobile payment service will be unavailable
    -
    Title
    Shell B2B Card acceptance including API B2B mobile payment service will be unavailable
    Description

    Dear Customer,

    Shell B2B Card acceptance and online authorization services for both Asia and Europe traffic, including API B2B mobile payment service is expected to be unavailable in respective downtime window indicated below.

    If a rollback is initiated for the release window, the downtime will be doubled for the impacted window.

     

    Start Date, Time : 26th August 2023, 20:20 UTC

    End Date, Time : 26th August 2023, 20:40 UTC

    If you require any additional information, please contact Shell API team at api@shell.com.

    Best Regards,

    Shell API Team

    API Services impacted:
    • Shell SmartPay API

    on Production environment

    Environments impacted:
    • Production
    POSTED:
  • 19 August 2023Shell API - Scheduled outage 19/08 14:00 GMT until 20/08 12:00 GMT
    -
    Title
    Shell API - Scheduled outage 19/08 14:00 GMT until 20/08 12:00 GMT
    Description

    Dear Customer

    we would like to inform you that from Saturday August 19th 2023 14:00 GMT until Sunday August 20th 2023 12:00 GMT, our IT Teams will conduct a scheduled update to a number of Shell systems.

    This will affect the availability of the Shell Fleet APIs on our API Production Environment.

    API Services impacted:
    • B2B Mobility Card Management
    • B2B Mobility Card Pin Management
    • B2B Mobility Card Recent Transaction
    • B2B Mobility Card Transaction Data
    • B2B Mobility Customer Data
    • B2B Mobility Invoice
    • B2B Mobility Limit and Restriction
    • B2B Mobility Sites
    • EV Public Locations

    on Production environment

    Environments impacted:
    • Production
    POSTED:
  • 29 September 2022API is down due to planned deployment activities on Test Environment
    -
    Title
    API is down due to planned deployment activities on Test Environment
    API Services impacted:
    • B2B Mobility Card Management
    • B2B Mobility Card Transaction Data
    • B2B Mobility Customer Data
    • B2B Mobility Invoice
    • B2B Mobility Limit and Restriction
    POSTED:
  • 30 August 2022B2B API services outage which is stopping Partners using APIs
    API Services impacted
    • B2B Mobility Card Management
    • B2B Mobility Card Transaction Data
    • B2B Mobility Customer Data
    • B2B Mobility Invoice
    • B2B Mobility Limit and Restriction
    Status
    Outage
    Title
    B2B API services outage which is stopping Partners using APIs
    Description

    We are tracking and working to resolve the outage as soon as possible. Partners will be informed as soon as we are fully back to green. 

    POSTED:

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