Dear customer,
This is to inform you that Shell API TEST environment will be unavailable for deployment activity:
Date / Time :
from Saturday 25th July 17:00 GMT
till Monday 27th July 01:30 GMT
We apologize for any inconvenience caused.
Kind regards
Shell API team
on Test environment
Dear Customer,
we would like to inform you in advance about a 30 minutes Shell API SmartPay (Mobile Payment) maintenance window
in Production environment.
Start Date, Time : Saturday 25 July 2026, 20:00 GMT (22:00 CEST)
End Date, Time : Saturday 25 July 2026, 20:30 GMT (22:30 CEST)
Total duration: 30 minutes
During this window, all Shell API SmartPay payments will be impacted in Production environment.
We kindly ask you to ensure this information is communicated to your drivers and relevant teams ahead of time,
so they can plan accordingly and avoid any payment disruption during the outage.
If you have any questions or need support, please let us know.
Thank you for your understanding and cooperation.
Kind regards,
Shell API Team
on Production environment
Dear Customer
we would like to inform you that from Friday, July 17, 2026, 12:00 GMT to 14:00 GMT, our IT Teams will conduct a scheduled update to a number of Shell systems.
This will affect the availability of the Shell Fleet APIs in Test Environment.
API Services Impacted:
Should you have any questions or require further assistance, please do not hesitate to contact Shell API team
Best Regards,
Shell API Team
on Test environment
Dear Customer,
we would like to inform you in advance about a 1 Hour Shell API SmartPay (Mobile Payment) maintenance window
in Production environment.
Start Date, Time : Saturday 27 June 2026, 20:00 GMT (22:00 CEST)
End Date, Time : Saturday 27 June 2026, 21:00 GMT (23:00 CEST)
Total duration: 1 Hour
During this window, all Shell API SmartPay payments will be impacted in Production environment.
We kindly ask you to ensure this information is communicated to your drivers and relevant teams ahead of time,
so they can plan accordingly and avoid any payment disruption during the outage.
If you have any questions or need support, please let us know.
Thank you for your understanding and cooperation.
Kind regards,
Shell API Team
on Production environment
Dear Customer
we would like to inform you that from Saturday June 20th 2026, 14:00 GMT until Sunday June 21st 2026, 05:00 GMT, our IT Teams will conduct a scheduled update to a number of Shell systems.
This will affect the availability of the Shell Fleet APIs in our API Production Environment.
API Services Impacted:
API Services NOT Impacted:
Should you have any questions or require further assistance, please do not hesitate to contact the Shell API team by raising a support ticket.
Best Regards,
Shell API Team
on Production environment
Dear Customer,
we would like to inform you in advance about a short, 20 minutes Shell API SmartPay (Mobile Payment) maintenance window
in Production environment.
Start Date, Time : 13 June 2026, 20:00 GMT (22:00 CEST)
End Date, Time : 13 June 2026, 20:20 GMT (22:20 CEST)
Total duration: 20 minutes
During this window, all Shell API SmartPay payments will be impacted in Production environment.
We kindly ask you to ensure this information is communicated to your drivers and relevant teams ahead of time,
so they can plan accordingly and avoid any payment disruption during the outage.
If you have any questions or need support, please let us know.
Thank you for your understanding and cooperation.
Kind regards,
Shell API Team
on Production environment
Dear Customer
we would like to inform you that from Friday, June 12, 2026, 12:30 GMT to 14:00 GMT, our IT Teams will conduct a scheduled update to a number of Shell systems.
This will affect the availability of the Shell Fleet APIs in Test Environment.
API Services Impacted:
Should you have any questions or require further assistance, please do not hesitate to contact Shell API team
Best Regards,
Shell API Team
on Test environment
Dear Customer
we would like to inform you that from Saturday May 23rd 2026, 14:00 GMT until Sunday May 24th 2026, 07:00 GMT, our IT Teams will conduct a scheduled update to a number of Shell systems.
This will affect the availability of the Shell Fleet APIs in Production Environment.
API Services Impacted:
API Services NOT Impacted:
Should you have any questions or require further assistance, please do not hesitate to contact Shell API team
Best Regards,
Shell API Team
on Production environment
Dear Customer
we would like to inform you that on Friday, May 15th, 2026 , from 12:30 PM to 2:00 PM UTC, our IT teams will perform OS/Security patching and reboot activities in the TEST environment.
During this maintenance window, there may be a minimal service disruption .
on Test environment
Dear Customer
we would like to inform you that from Saturday April 18th 2026, 14:00 GMT until Sunday April 19th 2026, 07:00 GMT, our IT Teams will conduct a scheduled update to a number of Shell systems.
This will affect the availability of the Shell Fleet APIs in our API Production Environment.
API Services Impacted:
API Services NOT Impacted:
Should you have any questions or require further assistance, please do not hesitate to contact Shell API team at api@shell.com
Best Regards,
Shell API Team
on Production environment
Dear Customer,
we would like to inform you in advance about a planned Shell API SmartPay maintenance window In Production environment due to the delivery of a major upgrade.
• Start: Tuesday, 14 April, 23:00 GMT (24:00 CET)
• End: Wednesday, 15 April, 04:00 GMT (05:00 CET)
• Total duration: 5 hours
During this window, all Shell API SmartPay payments will be impacted in Production environment.
We kindly ask you to ensure this information is communicated to your drivers and relevant teams ahead of time, so they can plan accordingly and avoid any payment disruption during the outage.
If you have any questions or need support, please let us know.
Thank you for your understanding and cooperation.
Kind regards,
Shell API Team
on Production environment
Dear Customer
we would like to inform you that from Saturday March 21st 2026, 14:00 GMT until Sunday March 22nd 2026, 03:00 GMT, our IT Teams will conduct a scheduled update to a number of Shell systems.
This will affect the availability of the Shell Fleet APIs in our API Production Environment.
API Services Impacted:
API Services NOT Impacted:
Should you have any questions or require further assistance, please do not hesitate to contact Shell API team at api@shell.com
Best Regards,
Shell API Team
on Production environment
Dear Customer,
We would like to inform you that on 20 March 2026, between 16:30 GMT and 20:30 GMT, our IT teams will perform maintenance on the real‑time transaction data flow.
During this window, transaction data will be temporarily unavailable.
There will be no data loss, and data flow will resume normally once the maintenance is completed.
on Production environment
Dear Customer
we would like to inform you that on Friday, March 13th, 2026 , from 12:30 PM to 2:00 PM UTC, our IT teams will perform OS/Security patching and reboot activities in the TEST environment.
During this maintenance window, there may be a minimal service disruption .
Dear Customer,
Please be advised that our OAuth 2.0–based API endpoints will be temporarily unavailable due to planned maintenance on 12 March, from 18:15 to 18:45 GMT.
During this time, API functionalities such as card management, transaction reports, and invoice reports will not be accessible.
Normal service is expected to resume immediately after the maintenance window.
We apologize for any inconvenience and appreciate your understanding.
Shell API Team
on Production environment
Dear Customer
we would like to inform you that from Saturday February 21st 2026, 14:00 GMT until Sunday February 22nd 2026, 08:00 GMT, our IT Teams will conduct a scheduled update to a number of Shell systems.
This will affect the availability of the Shell Fleet APIs in our API Production Environment.
API Services Impacted:
API Services NOT Impacted:
Should you have any questions or require further assistance, please do not hesitate to contact Shell API team at api@shell.com
Best Regards,
Shell API Team
on Production environment
Dear Customer,
This is to inform you that Shell API TEST environment will be unavailable for deployment activity on Thursday 19th February 2026. .
Date / Time : 19th February 2026 from 08:30 GMT until 16:30 GMT
We apologize for any inconvenience caused.
In case of any questions, please, do not hesitate to contact us at api@shell.com
Best regards
Shell API Team
on Test environment
Dear Customer
we would like to inform you that on Saturday February 7th 2026 between 10:45 GMT and 11:45 GMT, our IT Teams will conduct an update to a number of Shell systems. This will affect the availability of the Shell Fleet APIs in our API Production Environment.
API Services Impacted:
API Services NOT Impacted:
We apologize for any inconvenience caused.
Should you have any questions or require further assistance, please do not hesitate to contact Shell API team at api@shell.com
Best Regards,
Shell API Team
on Production environment
Dear Customer,
We will be performing extraordinary scheduled maintenance to improve the security and reliability of our services.
During the maintenance window, customers may experience short intermittent outages when using our APIs or connected applications. If an interruption occurs, please try your request again.
Expected Impact
Maintenance Window
Thursday 29 January 2026 from 17:30 GMT till 22:30 GMT
Estimated impact: up to 15 minutes of intermittent availability
We appreciate your understanding and will work to minimize any disruption.
on Production environment
Dear Customer
we would like to inform you that from Saturday January 24th 2026, 14:00 GMT until Sunday January 25th 2026, 07:00 GMT, our IT Teams will conduct a scheduled update to a number of Shell systems.
This will affect the availability of the Shell Fleet APIs in our API Production Environment.
API Services Impacted:
API Services NOT Impacted:
Should you have any questions or require further assistance, please do not hesitate to contact Shell API team at api@shell.com
Best Regards,
Shell API Team
on Production environment
Dear Customer,
Please be aware that Shell will perform a mandatory 1,5 hour maintenance activity in the Production environment on Thursday 22 January 2026 which will cause an outage in accessing e-Invoices and EID files.
Outage Start time: 22/01/2026 14:00 CET
Outage End time: 22/01/2026 15:30 CET
E-Invoicing, EID, EDI
Shell Fleet Hub, Shell Fleet App, API
Best Regards
Shell API Team
on Production environment
Dear Customer
we would like to inform you that on Friday, January 16th, 2026 , from 12:30 PM to 2:00 PM UTC, our IT teams will perform OS/Security patching and reboot activities in the TEST environment.
During this maintenance window, there may be a minimal service disruption .
on Production environment
Dear Customer
we would like to inform you that on Friday, December 12th, 2025, from 12:30 PM to 2:00 PM UTC, our IT teams will perform OS/Security patching and reboot activities in the TEST environment.
During this maintenance window, there may be a minimal service disruption .
Dear Customer
we would like to inform you that from Saturday November 22nd 2025, 14:00 GMT until Sunday November 23rd 2025, 07:00 GMT, our IT Teams will conduct a scheduled update to a number of Shell systems.
This will affect the availability of the Shell Fleet APIs in our API Production Environment.
API Services Impacted:
API Services NOT Impacted:
Should you have any questions or require further assistance, please do not hesitate to contact Shell API team at api@shell.com
Best Regards,
Shell API Team
on Production environment
Dear customer,
we would like to inform you that on Friday 14th of November, 19:15 GMT our IT Teams will conduct a system upgrade to a number of Shell systems.
This will affect the availability of the Shell Fleet APIs in our Production environment .
on Production environment
Dear customer,
we would like to inform you that on Friday 14th of November, 12:30 GMT our IT Teams will conduct a scheduled update to a number of Shell systems.
This will affect the availability of the Shell Fleet APIs in our Test environment.
API Services Impacted:
API Services NOT Impacted:
Should you have any questions or require further assistance, please do not hesitate to contact Shell API team at api@shell.com
Best Regards,
Shell API Team
on Test environment
Dear Customer
we would like to inform you that from Saturday October 25th 2025, 14:00 GMT until Sunday October 26th 2025, 08:00 GMT, our IT Teams will conduct a scheduled update to a number of Shell systems.
This will affect the availability of the Shell Fleet APIs in our API Production Environment.
API Services Impacted:
API Services NOT Impacted:
Should you have any questions or require further assistance, please do not hesitate to contact Shell API team at api@shell.com
Best Regards,
Shell API Team
on Production environment
Dear Customer,
Please be aware that Shell will perform a mandatory 1,5 hour maintenance activity in the Production environment on Friday 24 October 2025 which will cause an outage in accessing e-Invoices and EID files.
Outage Start time: 24/10/2025 14:00 CET
Outage End time: 24/10/2025 15:30 CET
E-Invoicing, EID, EDI
Shell Fleet Hub, Shell Fleet App, API
Best Regards
Shell API Team
on Production environment
Dear Shell API Customer,
Please be advised of a planned maintenance affecting the following OAuth 2.0 API endpoints:
Priced TransactionsRecent Transactions🕒 Outage Window:
16 October 2025, from 16:30 GMT to 17:15 GMT
Impact:
During this time, users may experience errors or timeouts due to a system update. The downtime is expected to last 30–45 minutes.
We appreciate your understanding and apologize for any inconvenience.
Shell API Support Team
on Production environment
Dear Customer
we would like to inform you that on Thursday, September 25th 2025, from 19:30 GMT until 21:30 GMT, our IT Teams will conduct an extraordinary 2 hour update to Shell Card Management systems.
This will directly affect the card block/unblock availability of the Shell Fleet APIs in our API Production Environment.
API Services Impacted:
Should you have any questions or require further assistance, please do not hesitate to contact Shell API team at api@shell.com
Best Regards,
Shell API Team
on Production environment
Dear Customer
we would like to inform you that from Saturday September 20th 2025, 14:00 GMT until Sunday September 21st 2025, 06:00 GMT, our IT Teams will conduct a scheduled update to a number of Shell systems.
This will affect the availability of the Shell Fleet APIs in our API Production Environment.
API Services Impacted:
API Services NOT Impacted:
Should you have any questions or require further assistance, please do not hesitate to contact Shell API team at api@shell.com
Best Regards,
Shell API Team
on Production environment
Dear customer,
we would like to inform you that we currently observe unexpected downtime of Recent Transactions API.
Shell IT is working on the fix with the highest priority.
We apologize for any inconvenience caused.
Dear Customer
we would like to inform you that on Saturday September 06th 2025, from 19:00 GMT until 22:00 GMT, our IT Teams will conduct an extraordinary update to a number of Shell systems. This will affect the availability of the Shell Fleet APIs in our API Production Environment.
API Services Impacted:
API Services NOT Impacted:
Should you have any questions or require further assistance, please do not hesitate to contact Shell API team at api@shell.com
Best Regards,
Shell API Team
on Production environment
Dear Customer
we would like to inform you that from Saturday August 23rd 2025, 14:00 GMT until Sunday August 24th 2025, 08:30 GMT, our IT Teams will conduct a scheduled update to a number of Shell systems.
This will affect the availability of the Shell Fleet APIs in our API Production Environment.
API Services Impacted:
API Services NOT Impacted:
Should you have any questions or require further assistance, please do not hesitate to contact Shell API team at api@shell.com
Best Regards,
Shell API Team
on Production environment
Dear Customer
we would like to inform you that on Thursday August 14th 2025 from 20:30 GMT until 21:30 GMT, our IT Teams will conduct a 1 hour scheduled update to a number of Shell systems.
This will affect the availability of the Shell Fleet APIs in our API Production Environment.
API Services Impacted:
API Services NOT Impacted:
Should you have any questions or require further assistance, please do not hesitate to contact Shell API team at api@shell.com
Best Regards,
Shell API Team
on Production environment
Dear Customer
we would like to inform you that from Friday July 25th 2025, 16:00 GMT until Sunday July 27th 2025, 11:00 GMT, our IT Teams will conduct a scheduled update to a number of Shell systems. This will affect the availability of the Shell Fleet APIs in our API Production Environment.
API Services Impacted:
API Services NOT Impacted:
Should you have any questions or require further assistance, please do not hesitate to contact Shell API team at api@shell.com
Best Regards,
Shell API Team
on Production environment
Dear Customer
we would like to inform you that on Saturday July 12th 2025 between 18:00 GMT and 20:30 GMT, our IT Teams will conduct an update to a number of Shell systems. This will affect the availability of the Shell Fleet APIs in our API Production Environment.
API Services Impacted:
API Services NOT Impacted:
We apologize for any inconvenience caused.
Should you have any questions or require further assistance, please do not hesitate to contact Shell API team at api@shell.com
Best Regards,
Shell API Team
on Production environment
Dear Customer
we would like to inform you that from Saturday June 21st 2025, 14:00 GMT until Sunday June 22nd 2025, 08:00 GMT, our IT Teams will conduct a scheduled update to a number of Shell systems. This will affect the availability of the Shell Fleet APIs in our API Production Environment.
API Services Impacted:
API Services NOT Impacted:
Should you have any questions or require further assistance, please do not hesitate to contact Shell API team at api@shell.com
Best Regards,
Shell API Team
on Production environment
Dear Customer,
We would like to inform you that a maintenance activity scheduled by Microsoft, affecting API Recent/Priced Transactions, will take place this evening during the following time window:
🗓 Start: Wed June 11, 2025, at 5:00 PM GMT
🗓 End: Thu June 12, 2025, at 1:00 AM GMT
During this period, you may experience intermittent connectivity issues with API Recent Transactions.
While we expect any disruptions to be minimal, the exact duration of potential service interruptions is currently unknown.
We appreciate your understanding and patience as this maintenance is essential to ensure continued service reliability and performance.
If you have any questions or concerns, please don’t hesitate to reach out to Shell API team at api@shell.com
on Production environment
Dear Customer
we would like to inform you that from Friday May 23rd 2025, 16:00 GMT until Sunday May 25th 2025, 21:00 GMT, our IT Teams will conduct a scheduled update to a number of Shell systems. This will affect the availability of the Shell Fleet APIs in our API Production Environment.
API Services Impacted:
API Services NOT Impacted:
Should you have any questions or require further assistance, please do not hesitate to contact Shell API team at api@shell.com
Best Regards,
Shell API Team
on Production environment
Dear Customer,
we would like to inform you that Shell IT teams are planning a short 15 minutes intermittent outage on Saturday April 26th 2025.
In the below time window you can experience a short 15 minutes outage of Shell API services in Production enviroment.
|
Release Date |
26th Apr 2025 |
|
Expected start time |
26th Apr 2025 08:30 GMT |
|
Expected end time |
26th Apr 2025 12:30 GMT |
|
15 minutes of Intermittent Outage during the change window |
Should you have any questions or require further assistance, please do not hesitate to contact Shell API team at api@shell.com
Best Regards,
Shell API Team
on Production environment
Dear Customer,
Please be aware that Shell IT teams will perform mandatory maintenance activity in API Production environment on 24 April 2025 which will cause an outage in accessing E-Invoices APIs.
Outage Start time: 24/04/2025 13:00 GMT
Outage End time: 24/04/2025 14:30 GMT
Should you have any questions or require further assistance, please do not hesitate to contact Shell API team at api@shell.com
Best Regards,
Shell API Team
on Production environment
Dear Customer,
The API Test environment is currently experiencing an unexpected outage. Our team is actively working to resolve the issue and restore services as soon as possible. We apologize for any inconvenience this may cause and appreciate your patience.
Next Update:
Fix is expected to be delivered on April 23rd, 2025.
Contact:
For questions or further support, please contact us at api@shell.com.
on Test environment
Dear Customer
we would like to inform you that from Saturday April 19th 2025, 14:00 GMT until Sunday April 20th 2025, 04:00 GMT, our IT Teams will conduct a scheduled update to a number of Shell systems. This will affect the availability of the Shell Fleet APIs in our API Production Environment.
API Services Impacted:
API Services NOT Impacted:
Should you have any questions or require further assistance, please do not hesitate to contact Shell API team at api@shell.com
Best Regards,
Shell API Team
on Production environment
Dear Customer,
This is to inform that Shell API TEST environment will be unavailable for deployment activity on Friday 4th April 2025.
Date / Time : 4th Apr 2025 from 08:30 GMT till 17:00 GMT
We apologize for any inconvenience caused.
Should you have any questions or require further assistance, please do not hesitate to contact Shell API team at api@shell.com
Best Regards,
Shell API Team
on Test environment
Dear Customer
we would like to inform you that from Saturday March 29th 2025, 14:00 GMT until Sunday March 30th 2025, 01:00 GMT, our IT Teams will conduct an emergency update to a number of Shell systems. This will affect the availability of the Shell Fleet APIs in our API Production Environment.
API Services Impacted:
API Services NOT Impacted:
We apologize for any inconvenience caused.
Should you have any questions or require further assistance, please do not hesitate to contact Shell API team at api@shell.com
Best Regards,
Shell API Team
on Production environment
Dear Customer
we would like to inform you that from Saturday March 22nd 2025, 14:00 GMT until Sunday March 23rd 2025, 07:00 GMT, our IT Teams will conduct a scheduled update to a number of Shell systems. This will affect the availability of the Shell Fleet APIs in our API Production Environment.
API Services Impacted:
API Services NOT Impacted:
Should you have any questions or require further assistance, please do not hesitate to contact Shell API team at api@shell.com
Best Regards,
Shell API Team
on Production environment
Dear Customer,
we would like to inform you that there is a planned maintenance work of API PIN management system on the night of 13th March 2025 22:00 GMT to 14th March 2025 5:00 GMT. During this timeframe there may be temporary glitches on reaching the API PIN reminder functionalities and the data transmission for PIN.
Should you have any questions or require further assistance, please do not hesitate to contact Shell API team at api@shell.com
Best Regards,
Shell API Team
on Production environment
Dear Customer
we would like to inform you that from Friday March 07th 2025, 17:00 GMT until Saturday March 08th 2025, 17:00 GMT, our IT Teams will conduct a 24 hours scheduled update to a number of Shell systems. This will affect the availability of the Shell Fleet APIs in our API Production Environment.
API Services Impacted:
API Services NOT Impacted:
Should you have any questions or require further assistance, please do not hesitate to contact Shell API team at api@shell.com
Best Regards,
Shell API Team
on Production environment
Dear customer,
we would like to inform that today March 3rd 2025, our IT teams are planning an outage in API Test environment.
Date / Time : 03rd March 2025 @08:30 GMT to 17:00 GMT
Should you have any questions or require further assistance, please do not hesitate to contact Shell API team at api@shell.com
Best Regards,
Shell API Team
on Test environment
Dear Customer,
we would like to inform you that on Tuesday February 25th, 2025 at 17:00 GMT our IT teams are planning a short, extraordinary 20 minutes API outage in Production environment.
Date & Time: February 25th from 17:00 GMT until 17:20 GMT
API Services Impacted:
API Services NOT Impacted:
Should you have any questions or require further assistance, please do not hesitate to contact Shell API team at api@shell.com
Best Regards,
Shell API Team
on Production environment
Dear Customer
we would like to inform you that from Saturday February 22nd 2025, 14:00 GMT until Sunday February 23rd 2025, 08:00 GMT, our IT Teams will conduct a scheduled update to a number of Shell systems. This will affect the availability of the Shell Fleet APIs in our API Production Environment.
API Services Impacted:
API Services NOT Impacted:
Should you have any questions or require further assistance, please do not hesitate to contact Shell API team at api@shell.com
Best Regards,
Shell API Team
on Production environment
Dear customer,
This is to inform that Shell API TEST environment will be unavailable for deployment activity on Thursday 20th Feb 2025.
Date / Time : 20th Feb 2025 @08:30 GMT to 17:00 GMT
We apologize for any inconvenience caused.
In case of any questions, please, contact Shell API team at api@shell.com
on Test environment
Dear customer,
The sandbox environment is currently experiencing an unexpected outage. Our team is actively working to resolve the issue and restore services as soon as possible. We apologize for any inconvenience this may cause and appreciate your patience.
Next Update:
Fix is expected to be delivered on February 12, 2025.
Contact:
For questions or further support, please contact us at api@shell.com.
Dear customer,
The sandbox environment is currently experiencing an unexpected outage. Our team is actively working to resolve the issue and restore services as soon as possible. We apologize for any inconvenience this may cause and appreciate your patience.
Next Update:
We will provide an update on February 11, 2025, or sooner if the environment becomes available earlier.
Contact:
For questions or further support, please contact us at api@shell.com.
Dear Customer
we would like to inform you that on Sunday February 09th 2025, from 04:30 GMT until 08:30 GMT, our IT Teams will conduct an extraordinary update to a number of Shell systems. This will affect the availability of the Shell Fleet APIs in our API Production Environment.
We expect approximately 1,5 hour API outage in this change window.
API Services Impacted:
API Services NOT Impacted:
Should you have any questions or require further assistance, please do not hesitate to contact Shell API team at api@shell.com
Best Regards,
Shell API Team
on Production environment
Dear Customer
we would like to inform you that from Saturday January 25th 2025, 14:00 GMT until Sunday January 26th 2025, 11:00 GMT, our IT Teams will conduct a scheduled update to a number of Shell systems. This will affect the availability of the Shell Fleet APIs in our API Production Environment.
API Services Impacted:
API Services NOT Impacted:
Should you have any questions or require further assistance, please do not hesitate to contact Shell API team at api@shell.com
Best Regards,
Shell API Team
on Production environment
Dear Customer
we would like to inform you that from Saturday November 23rd 2024, 14:00 GMT until Sunday November 24th 2024, 07:00 GMT, our IT Teams will conduct a scheduled update to a number of Shell systems. This will affect the availability of the Shell Fleet APIs in our API Production Environment.
API Services Impacted:
API Services NOT Impacted:
Should you have any questions or require further assistance, please do not hesitate to contact Shell API team at api@shell.com
Best Regards,
Shell API Team
on Production environment
Dear Customer
we would like to inform you that from Saturday October 19th 2024, 14:00 GMT until Sunday October 20th 2024, 08:00 GMT, our IT Teams will conduct a scheduled update to a number of Shell systems. This will affect the availability of the Shell Fleet APIs in our API Production Environment.
API Services Impacted:
API Services NOT Impacted:
If you require any additional information, please contact Shell API team at api@shell.com
Best Regards,
Shell API Team
on Production environment
Dear Customer
we would like to inform you that from Saturday September 21st 2024, 14:00 GMT until Sunday September 22nd 2024, 09:00 GMT, our IT Teams will conduct a scheduled update to a number of Shell systems. This will affect the availability of the Shell Fleet APIs in our API Production Environment.
API Services Impacted:
API Services NOT Impacted:
If you require any additional information, please contact Shell API team at api@shell.com
Best Regards,
Shell API Team
on Production environment
Dear Customer
we would like to inform you that from Saturday August 24th 2024, 14:00 GMT until Sunday August 25th 2024, 09:00 GMT, our IT Teams will conduct a scheduled update to a number of Shell systems. This will affect the availability of the Shell Fleet APIs in our API Production Environment.
API Services Impacted:
API Services NOT Impacted:
If you require any additional information, please contact Shell API team at api@shell.com
Best Regards,
Shell API Team
on Production environment
Dear Customer,
The API Test environment will be unavailable for 3 days, from Friday 09-08-2024 00:00:00 to Sunday 11-08-2024 23:59:00 GMT due to scheduled System Maintenance activity.
We regret any inconvenience this may cause and request you to plan your work accordingly.
on Test environment
Dear Customer
we would like to inform you that from Saturday August 3rd 2024, 14:00 GMT until Sunday August 4th 2024, 10:30 GMT, our IT Teams will conduct a scheduled update to a number of Shell systems. This will affect the availability of the Shell Fleet APIs in our API Production Environment.
API Services Impacted:
API Services NOT Impacted:
If you require any additional information, please contact Shell API team at api@shell.com
Best Regards,
Shell API Team
on Production environment
Dear Customer
we would like to inform you that from Saturday July 20th 2024, 14:00 GMT until Sunday July 21st 2024, 08:00 GMT, our IT Teams will conduct a scheduled update to a number of Shell systems. This will affect the availability of the Shell Fleet APIs in our API Production Environment.
API Services Impacted:
API Services NOT Impacted:
If you require any additional information, please contact Shell API team at api@shell.com
Best Regards,
Shell API Team
on Production environment
Dear Customer
we would like to inform you that from Saturday May 25th 2024, 14:00 GMT until Sunday May 26th 2024, 08:00 GMT, our IT Teams will conduct a scheduled update to a number of Shell systems. This will affect the availability of the Shell Fleet APIs in our API Production Environment.
API Services Impacted:
API Services NOT Impacted:
If you require any additional information, please contact Shell API team at api@shell.com
Best Regards,
Shell API Team
on Production environment
There will be a 12-14 hour outage of API Test environment between Friday May 24th and Saturday May 25th
Date / Time : 24th May 2024 17:00 GMT to 25th May 2024 07:00 GMT (24th May 10.30PM IST to 25th May 12.30PM IST)
Best regards
Shell API team
on Test environment
Dear Customer
we would like to inform you that on Saturday April 20th 2024 our IT Teams will conduct a minor scheduled update in API Production Environment.
This API downtime will be shorter than usual. It will take about 1 hour and will only affect the blocking and unblocking of Shell cards via API.
API Services Impacted:
If you require any additional information, please contact Shell API team at api@shell.com
Best Regards,
Shell API Team
on Production environment
Dear Customer
we would like to inform you that from Saturday March 23rd 2024, 14:00 GMT until Sunday March 24th 2024, 07:00 GMT, our IT Teams will conduct a scheduled update to a number of Shell systems. This will affect the availability of the Shell Fleet APIs on our API Production Environment.
API Services Impacted:
API Services NOT Impacted:
If you require any additional information, please contact Shell API team at api@shell.com
Best Regards,
Shell API Team
on Production environment
Dear Customer,
we would like to inform you that we are planning 4 hour outage of Shell SmartPay (Mobile Payment) API Services in Production environment due to a maintenance work, please find more Date & Time details below .
Start Time: 00:00am GMT on Wednesday 28 February 2024
End Time: 04:00am GMT on Wednesday 28 February 2024
During this maintenance activity, a multiple Shell SmartPay systems and applications will be impacted.
Please note the upgrade is expected to require 1 - 2 hours of downtime for the systems being upgraded.
We have allotted up to 4 hours in the event of unforeseen delays.
If you require any additional information, please contact Shell API team at api@shell.com
We apologize for any inconvenience caused.
Best Regards,
Shell API Team
on Production environment
Dear Customer
we would like to inform you that from Saturday February 17th 2024, 14:00 GMT until Sunday February 18th 2024, 06:00 GMT, our IT Teams will conduct a scheduled update to a number of Shell systems. This will affect the availability of the Shell Fleet APIs on our API Production Environment.
API Services Impacted:
API Services NOT Impacted:
If you require any additional information, please contact Shell API team at api@shell.com
Best Regards,
Shell API Team
on Production environment
Dear Customer,
Please be aware that Shell will perform a mandatory 1,5 hour maintenance activity in the Production environment on 25 Jan 2024 which will cause an outage in accessing e-Invoices and EID files.
Outage Start time: 25/01/2024 14:00 CET
Outage End time: 25/01/2024 15:30 CET
E-Invoicing, EID, EDI
Shell Fleet Hub, Shell Fleet App, API
Best Regards
Shell API Team
on Production environment
Dear Customer
we would like to inform you that from Saturday January 20th 2024, 14:00 GMT until Sunday January 21st 2024, 04:00 GMT, our IT Teams will conduct a scheduled update to a number of Shell systems. This will affect the availability of the Shell Fleet APIs on our API Production Environment.
API Services Impacted:
API Services NOT Impacted:
If you require any additional information, please contact Shell API team at api@shell.com
Best Regards,
Shell API Team
on Production environment
Dear customer,
we would like to inform you that there will be 6 hours API TEST Environment Scheduled Outage on Monday Jan 8th 2024.
Date / Time: 08th January 2024 @17:00 GMT to 23:00 GMT
In case of any questions, please contact Shell API team: api@shell.com
on Test environment
Dear Customer,
we would like to inform you that there will be API Test Environment Scheduled Outage on Monday December 18th between 17:00 -23:00 GMT.
In case of any questions, please, contact Shell API team at api@shell.com .
on Test environment
Dear Customer
we would like to inform you that from Saturday December 16th 2023, 14:00 GMT until Sunday December 17th 2023, 08:00 GMT, our IT Teams will conduct a scheduled update to a number of Shell systems. This will affect the availability of the Shell Fleet APIs on our API Production Environment.
API Services Impacted:
API Services NOT Impacted:
If you require any additional information, please contact Shell API team at api@shell.com.
Best Regards,
Shell API Team
on Production environment
Dear Customer
we would like to inform you that from Saturday October 21st 2023, 14:00 GMT until Sunday October 22nd 2023, 07:00 GMT, our IT Teams will conduct a scheduled update to a number of Shell systems. This will affect the availability of the Shell Fleet APIs on our API Production Environment.
API Services Impacted:
API Services NOT Impacted:
If you require any additional information, please contact Shell API team at api@shell.com.
Best Regards,
Shell API Team
on Production environment
Dear Customer
we would like to inform you that from Saturday September 23rd 2023, 14:00 GMT until Sunday September 24th 2023, 05:00 GMT, our IT Teams will conduct a scheduled update to a number of Shell systems. This will affect the availability of the Shell Fleet APIs on our API Production Environment.
API Services Impacted:
API Services NOT Impacted:
If you require any additional information, please contact Shell API team at api@shell.com.
Best Regards,
Shell API Team
on Production environment
Dear Customer,
we would like to inform you that there is a 6 hour planned outage of Shell API Test Environment on Friday 22 Sep 2023.
Date / Time : 22nd September 2023 from 14:00 GMT till 20:00 GMT.
If you require any additional information, please contact Shell API team at api@shell.com
Best Regards,
Shell API Team
on Test environment
Dear Customer,
we would like to inform you that we are planning 4 hour outage of Shell SmartPay (Mobile Payment) API Services in Production environment due to a maintenance work, please find more Date & Time details below .
Start Time: 00:00am GMT on Wednesday 20th September 2023
End Time: 04:00am GMT on Wednesday 20th September 2023
During this maintenance activity, a multiple Shell SmartPay systems and applications will be impacted.
Please note the upgrade is expected to require 1 - 2 hours of downtime for the systems being upgraded.
We have allotted up to 4 hours in the event of unforeseen delays.
If you require any additional information, please contact Shell API team at api@shell.com
We apologize for any inconvenience caused.
Best Regards,
Shell API Team
on Production environment
Dear Customer
we would like to inform you that on Saturday, September 09th 2023 from 06:00 GMT until 21:00 GMT, our IT Teams will conduct an extraordinary 15 hour scheduled update to a number of Shell systems. This will affect the availability of the Shell Fleet APIs on our API Production Environment.
API Services Impacted:
API Services NOT Impacted:
If you require any additional information, please contact Shell API team at api@shell.com
Best Regards,
Shell API Team
on Production environment
Dear Customer,
we would like to inform you that on Friday September 1st from 09:00am GMT until 11:00am GMT, our IT Teams will conduct a scheduled update to API Test environment.
If you require any additional information, please contact Shell API team at api@shell.com
Best Regards,
Shell API Team
on Test environment
Dear Customer,
Shell B2B Card acceptance and online authorization services for both Asia and Europe traffic, including API B2B mobile payment service is expected to be unavailable in respective downtime window indicated below.
If a rollback is initiated for the release window, the downtime will be doubled for the impacted window.
Start Date, Time : 26th August 2023, 20:20 UTC
End Date, Time : 26th August 2023, 20:40 UTC
If you require any additional information, please contact Shell API team at api@shell.com.
Best Regards,
Shell API Team
on Production environment
Dear Customer
we would like to inform you that from Saturday August 19th 2023 14:00 GMT until Sunday August 20th 2023 12:00 GMT, our IT Teams will conduct a scheduled update to a number of Shell systems.
This will affect the availability of the Shell Fleet APIs on our API Production Environment.
on Production environment
We are tracking and working to resolve the outage as soon as possible. Partners will be informed as soon as we are fully back to green.
The Shell Developer Portal supports partners in onboarding to Shell APIs and turning ideas into production-ready solutions.
