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API Status

  • 17 February 2024Shell API - Scheduled Outage 17 Feb 14:00 GMT until 18 Feb 06:00 GMT
    -
    Title
    Shell API - Scheduled Outage 17 Feb 14:00 GMT until 18 Feb 06:00 GMT
    Description

    Dear Customer

    we would like to inform you that from Saturday February 17th 2024, 14:00 GMT until Sunday February 18th 2024, 06:00 GMT, our IT Teams will conduct a scheduled update to a number of Shell systems. This will affect the availability of the Shell Fleet APIs on our API Production Environment.

    API Services Impacted:

      • Fleet Card Management API
      • Shell Transaction Data API
      • Card Restrictions and Card Limits
      • Customer Data API
      • Shell Fleet Invoice API
      • SmartPay API Registration / SmartPay enablement for Shell app users

    API Services NOT Impacted:

    • SmartPay Transactions (fueling/pump reservation)

    If you require any additional information, please contact Shell API team at api@shell.com

    Best Regards,

    Shell API Team

    API Services impacted:
    • B2B Mobility Card Management
    • B2B Mobility Card Pin Management
    • B2B Mobility Card Recent Transaction
    • B2B Mobility Card Transaction Data
    • B2B Mobility Customer Data
    • B2B Mobility Invoice
    • B2B Mobility Limit and Restriction
    • B2B Mobility Sites
    • EV Public Locations

    on Production environment

    Environments impacted:
    • Production
    POSTED:
  • 25 January 2024Shell API - E-invoice/EID outage - 25 Jan 2024 14:00 CET - 15:30 CET
    -
    Title
    Shell API - E-invoice/EID outage - 25 Jan 2024 14:00 CET - 15:30 CET
    Description

    Dear Customer,

    Please be aware that Shell will perform a mandatory 1,5 hour maintenance activity in the Production environment on 25 Jan 2024 which will cause an outage in accessing e-Invoices and EID files.

    Outage Start time: 25/01/2024 14:00 CET

    Outage End time: 25/01/2024 15:30 CET

    E-Invoicing, EID, EDI

    • E-invoicing, EID and EDI files will not be available during the service outage.

    Shell Fleet Hub, Shell Fleet App, API

    • All users will not be able to search, access and retrieve e-invoices/EIDs

    Best Regards

    Shell API Team

    API Services impacted:
    • B2B Mobility Invoice

    on Production environment

    Environments impacted:
    • Production
    POSTED:
  • 20 January 2024Shell API - Scheduled Outage 20 Jan 14:00 GMT until 21 Jan 04:00 GMT
    -
    Title
    Shell API - Scheduled Outage 20 Jan 14:00 GMT until 21 Jan 04:00 GMT
    Description

    Dear Customer

    we would like to inform you that from Saturday January 20th  2024, 14:00 GMT until Sunday January 21st 2024, 04:00 GMT, our IT Teams will conduct a scheduled update to a number of Shell systems. This will affect the availability of the Shell Fleet APIs on our API Production Environment.

    API Services Impacted:

      • Fleet Card Management API
      • Shell Transaction Data API
      • Card Restrictions and Card Limits
      • Customer Data API
      • Shell Fleet Invoice API
      • SmartPay API Registration / SmartPay enablement for Shell app users

    API Services NOT Impacted:

    • SmartPay Transactions (fueling/pump reservation)

    If you require any additional information, please contact Shell API team at api@shell.com

    Best Regards,

    Shell API Team

    API Services impacted:
    • B2B Mobility Card Management
    • B2B Mobility Card Pin Management
    • B2B Mobility Card Recent Transaction
    • B2B Mobility Card Transaction Data
    • B2B Mobility Customer Data
    • B2B Mobility Invoice
    • B2B Mobility Limit and Restriction
    • B2B Mobility Sites

    on Production environment

    Environments impacted:
    • Production
    POSTED:
  • 08 January 2024API Test Environment Scheduled Outage - Jan 8th 17:00 -23:00 GMT
    -
    Title
    API Test Environment Scheduled Outage - Jan 8th 17:00 -23:00 GMT
    Description

    Dear customer,

    we would like to inform you that there will be 6 hours API TEST Environment Scheduled Outage on Monday Jan 8th 2024.

    Date / Time: 08th January 2024 @17:00 GMT to 23:00 GMT

    In case of any questions, please contact Shell API team: api@shell.com

     

     

    API Services impacted:
    • B2B Mobility Card Management
    • B2B Mobility Card Pin Management
    • B2B Mobility Card Recent Transaction
    • B2B Mobility Card Transaction Data
    • B2B Mobility Customer Data
    • B2B Mobility Invoice
    • B2B Mobility Limit and Restriction

    on Sandbox environment

    Environments impacted:
    • Sandbox
    POSTED:
  • 18 December 2023API Test Environment Scheduled Outage Dec 18th 17:00 -23:00 GMT
    -
    Title
    API Test Environment Scheduled Outage Dec 18th 17:00 -23:00 GMT
    Description

    Dear Customer,

     

    we would like to inform you that there will be API Test Environment Scheduled Outage on Monday December 18th  between 17:00 -23:00 GMT.

     

    In case of any questions, please, contact Shell API team at api@shell.com .

    API Services impacted:
    • B2B Mobility Card Management
    • B2B Mobility Card Pin Management
    • B2B Mobility Card Recent Transaction
    • B2B Mobility Card Transaction Data
    • B2B Mobility Customer Data
    • B2B Mobility Invoice
    • B2B Mobility Limit and Restriction
    • B2B Mobility Sites

    on Sandbox environment

    Environments impacted:
    • Sandbox
    POSTED:
  • 16 December 2023Shell API - Scheduled Outage 16 Dec 14:00 GMT until 17 Dec 08:00 GMT
    -
    Title
    Shell API - Scheduled Outage 16 Dec 14:00 GMT until 17 Dec 08:00 GMT
    Description

    Dear Customer

    we would like to inform you that from Saturday December 16th  2023, 14:00 GMT until Sunday December 17th 2023, 08:00 GMT, our IT Teams will conduct a scheduled update to a number of Shell systems. This will affect the availability of the Shell Fleet APIs on our API Production Environment.

    API Services Impacted:

      • Fleet Card Management API
      • Shell Transaction Data API
      • Card Restrictions and Card Limits
      • Customer Data API
      • Shell Fleet Invoice API
      • SmartPay API Registration / SmartPay enablement for Shell app users

    API Services NOT Impacted:

    • SmartPay Transactions (fueling/pump reservation)

    If you require any additional information, please contact Shell API team at api@shell.com.

    Best Regards,

    Shell API Team

    API Services impacted:
    • B2B Mobility Card Management
    • B2B Mobility Card Pin Management
    • B2B Mobility Card Recent Transaction
    • B2B Mobility Card Transaction Data
    • B2B Mobility Customer Data
    • B2B Mobility Invoice
    • B2B Mobility Limit and Restriction
    • B2B Mobility Sites
    • EV Public Locations

    on Production environment

    Environments impacted:
    • Production
    POSTED:
  • 21 October 2023Scheduled Outage – 21 Oct-2023 14:00 GMT until 22-Oct-2023 07:00 GMT
    -
    Title
    Scheduled Outage – 21 Oct-2023 14:00 GMT until 22-Oct-2023 07:00 GMT
    Description

    Dear Customer

    we would like to inform you that from Saturday October 21st 2023, 14:00 GMT until Sunday October 22nd 2023, 07:00 GMT, our IT Teams will conduct a scheduled update to a number of Shell systems. This will affect the availability of the Shell Fleet APIs on our API Production Environment.

    API Services Impacted:

      • Fleet Card Management API
      • Shell Transaction Data API
      • Card Restrictions and Card Limits
      • Customer Data API
      • Shell Fleet Invoice API
      • SmartPay API Registration / SmartPay enablement for Shell app users

    API Services NOT Impacted:

    • SmartPay Transactions (fueling/pump reservation)

    If you require any additional information, please contact Shell API team at api@shell.com.

    Best Regards,

    Shell API Team

    API Services impacted:
    • B2B Mobility Card Management
    • B2B Mobility Card Pin Management
    • B2B Mobility Card Recent Transaction
    • B2B Mobility Card Transaction Data
    • B2B Mobility Customer Data
    • B2B Mobility Invoice
    • B2B Mobility Limit and Restriction
    • B2B Mobility Sites

    on Production environment

    Environments impacted:
    • Production
    POSTED:
  • 23 September 2023Shell API - Scheduled outage 23 Sep 14:00 GMT until 24 Sep 05:00 GMT
    -
    Title
    Shell API - Scheduled outage 23 Sep 14:00 GMT until 24 Sep 05:00 GMT
    Description

    Dear Customer

    we would like to inform you that from Saturday September 23rd 2023, 14:00 GMT until Sunday September 24th 2023, 05:00 GMT, our IT Teams will conduct a scheduled update to a number of Shell systems. This will affect the availability of the Shell Fleet APIs on our API Production Environment.

    API Services Impacted:

      • Fleet Card Management API
      • Shell Transaction Data API
      • Card Restrictions and Card Limits
      • Customer Data API
      • Shell Fleet Invoice API
      • SmartPay API Registration / SmartPay enablement for Shell app users

     

    API Services NOT Impacted:

    • SmartPay Transactions (fueling/pump reservation)

    If you require any additional information, please contact Shell API team at api@shell.com.

    Best Regards,

    Shell API Team

    API Services impacted:
    • B2B Mobility Card Management
    • B2B Mobility Card Pin Management
    • B2B Mobility Card Recent Transaction
    • B2B Mobility Card Transaction Data
    • B2B Mobility Customer Data
    • B2B Mobility Invoice
    • B2B Mobility Limit and Restriction
    • B2B Mobility Sites
    • EV Public Charge Sessions
    • EV Public Locations

    on Production environment

    Environments impacted:
    • Production
    POSTED:
  • 22 September 2023Shell API TEST Environment Planned Outage 22 Sep 2023
    -
    Title
    Shell API TEST Environment Planned Outage 22 Sep 2023
    Description

    Dear Customer,

    we would like to inform you that there is a 6 hour planned outage of Shell API Test Environment on Friday 22 Sep 2023.

    Date / Time : 22nd September 2023  from 14:00 GMT till 20:00 GMT.

    If you require any additional information, please contact Shell API team at api@shell.com

    Best Regards,

    Shell API Team

    API Services impacted:
    • B2B Mobility Card Management
    • B2B Mobility Card Pin Management
    • B2B Mobility Card Recent Transaction
    • B2B Mobility Card Transaction Data
    • B2B Mobility Customer Data
    • B2B Mobility Invoice
    • B2B Mobility Limit and Restriction
    • B2B Mobility Sites
    • EV Public Locations

    on Sandbox environment

    Environments impacted:
    • Sandbox
    POSTED:
  • 20 September 2023Shell SmartPay (Mobile Payment) API Scheduled Outage - Wednesday 20 September 2023 00:00 – 04:00 GMT
    -
    Title
    Shell SmartPay (Mobile Payment) API Scheduled Outage - Wednesday 20 September 2023 00:00 – 04:00 GMT
    Description

    Dear Customer,

    we would like to inform you that we are planning 4 hour outage of Shell SmartPay (Mobile Payment)  API Services in Production environment due to a maintenance work, please find more Date & Time details below .

    • Start/End time:

    Start Time: 00:00am GMT on Wednesday 20th September 2023

    End Time: 04:00am GMT on Wednesday 20th September 2023

     

    During this maintenance activity, a multiple Shell SmartPay systems and applications will be impacted.

    Please note the upgrade is expected to require 1 - 2 hours of downtime for the systems being upgraded.

    We have allotted up to 4 hours in the event of unforeseen delays.

     

    If you require any additional information, please contact Shell API team at api@shell.com

    We apologize for any inconvenience caused.

    Best Regards,

    Shell API Team

    API Services impacted:
    • Shell SmartPay API

    on Production environment

    Environments impacted:
    • Production
    POSTED:
  • 09 September 2023Shell API - Scheduled outage Saturday, September 09th from 06:00 GMT until 21:00 GMT
    -
    Title
    Shell API - Scheduled outage Saturday, September 09th from 06:00 GMT until 21:00 GMT
    Description

    Dear Customer

    we would like to inform you that on Saturday, September 09th 2023 from 06:00 GMT until 21:00 GMT, our IT Teams will conduct an extraordinary 15 hour scheduled update to a number of Shell systems. This will affect the availability of the Shell Fleet APIs on our API Production Environment.

    API Services Impacted:

      • Fleet Card Management API
      • Shell Transaction Data API
      • Card Restrictions and Card Limits
      • Customer Data API
      • Shell Fleet Invoice API
      • SmartPay API Registration / SmartPay enablement for Shell app users

     

    API Services NOT Impacted:

    • SmartPay Transactions (fueling/pump reservation)

    If you require any additional information, please contact Shell API team at api@shell.com

    Best Regards,

    Shell API Team

    API Services impacted:
    • B2B Mobility Card Management
    • B2B Mobility Card Pin Management
    • B2B Mobility Card Recent Transaction
    • B2B Mobility Card Transaction Data
    • B2B Mobility Customer Data
    • B2B Mobility Invoice
    • B2B Mobility Limit and Restriction
    • B2B Mobility Sites

    on Production environment

    Environments impacted:
    • Production
    POSTED:
  • 01 September 2023API Test Environment planned 2 hour outage - Friday September 1st 2023
    -
    Title
    API Test Environment planned 2 hour outage - Friday September 1st 2023
    Description

    Dear Customer,

    we would like to inform you that on Friday September 1st from 09:00am GMT until 11:00am GMT, our IT Teams will conduct a scheduled update to API Test environment.

    If you require any additional information, please contact Shell API team at api@shell.com 

    Best Regards,

    Shell API Team

     

     

     

    API Services impacted:
    • B2B Mobility Card Management
    • B2B Mobility Card Transaction Data
    • B2B Mobility Customer Data
    • B2B Mobility Invoice
    • B2B Mobility Limit and Restriction
    • B2B Mobility Sites

    on Sandbox environment

    Environments impacted:
    • Sandbox
    POSTED:
  • 26 August 2023Shell B2B Card acceptance including API B2B mobile payment service will be unavailable
    -
    Title
    Shell B2B Card acceptance including API B2B mobile payment service will be unavailable
    Description

    Dear Customer,

    Shell B2B Card acceptance and online authorization services for both Asia and Europe traffic, including API B2B mobile payment service is expected to be unavailable in respective downtime window indicated below.

    If a rollback is initiated for the release window, the downtime will be doubled for the impacted window.

     

    Start Date, Time : 26th August 2023, 20:20 UTC

    End Date, Time : 26th August 2023, 20:40 UTC

    If you require any additional information, please contact Shell API team at api@shell.com.

    Best Regards,

    Shell API Team

    API Services impacted:
    • Shell SmartPay API

    on Production environment

    Environments impacted:
    • Production
    POSTED:
  • 19 August 2023Shell API - Scheduled outage 19/08 14:00 GMT until 20/08 12:00 GMT
    -
    Title
    Shell API - Scheduled outage 19/08 14:00 GMT until 20/08 12:00 GMT
    Description

    Dear Customer

    we would like to inform you that from Saturday August 19th 2023 14:00 GMT until Sunday August 20th 2023 12:00 GMT, our IT Teams will conduct a scheduled update to a number of Shell systems.

    This will affect the availability of the Shell Fleet APIs on our API Production Environment.

    API Services impacted:
    • B2B Mobility Card Management
    • B2B Mobility Card Pin Management
    • B2B Mobility Card Recent Transaction
    • B2B Mobility Card Transaction Data
    • B2B Mobility Customer Data
    • B2B Mobility Invoice
    • B2B Mobility Limit and Restriction
    • B2B Mobility Sites
    • EV Public Locations

    on Production environment

    Environments impacted:
    • Production
    POSTED:
  • 29 September 2022API is down due to planned deployment activities on Test Environment
    -
    Title
    API is down due to planned deployment activities on Test Environment
    API Services impacted:
    • B2B Mobility Card Management
    • B2B Mobility Card Transaction Data
    • B2B Mobility Customer Data
    • B2B Mobility Fraud Detection
    • B2B Mobility Invoice
    • B2B Mobility Limit and Restriction

    on Development environment

    POSTED:
  • 30 August 2022B2B API services outage which is stopping Partners using APIs
    API Services impacted
    • B2B Mobility Card Management
    • B2B Mobility Card Transaction Data
    • B2B Mobility Customer Data
    • B2B Mobility Fraud Detection
    • B2B Mobility Invoice
    • B2B Mobility Limit and Restriction
    Status
    Outage
    Title
    B2B API services outage which is stopping Partners using APIs
    Description

    We are tracking and working to resolve the outage as soon as possible. Partners will be informed as soon as we are fully back to green. 

    POSTED:

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