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  • 21 November 2026Shell API - Scheduled Outage Sat 21 November 14:00 GMT until Sun 22 November 12:00 GMT
    -
    Title
    Shell API - Scheduled Outage Sat 21 November 14:00 GMT until Sun 22 November 12:00 GMT
    Description

    Dear Customer

    we would like to inform you that from Saturday November 21st 2026, 14:00 GMT until Sunday November 22nd 2026, 12:00 GMT, our IT Teams will conduct a scheduled update to a number of Shell systems. 

    This will affect the availability of the Shell Fleet APIs in our API Production Environment.

    API Services Impacted:

    • Card Management API 
      • Shell Transaction Data API (including Recent Transactions)
      • Card Restrictions and Card Limits 
      • Customer Data API
      • Shell Fleet Invoice API
      • SmartPay API Registration / SmartPay enablement for Shell app users 

    API Services NOT Impacted: 

    • SmartPay Transactions (fueling/pump reservation)

    Should you have any questions or require further assistance, please do not hesitate to contact the Shell API team by raising a support ticket.

    Best Regards,

    Shell API Team

    API Services impacted:
    • B2B Mobility Card Management
    • B2B Mobility Card Pin Management
    • B2B Mobility Card Recent Transaction
    • B2B Mobility Card Transaction Data
    • B2B Mobility Customer Data
    • B2B Mobility Invoice
    • B2B Mobility Limit and Restriction
    • B2B Mobility Sites
    • B2B Mobility Toll Transaction Data

    on Production environment

    Environments impacted:
    • Production
    POSTED:
  • 21 November 2026Shell API - Scheduled Outage Saturday 21 November 2026
    -
    Title
    Shell API - Scheduled Outage Saturday 21 November 2026
    Description


    Dear Customer

    we would like to inform you that from Saturday November 21st 2026, 14:00 GMT until Sunday November 22nd 2026, 12:00 GMT, our IT Teams will conduct a scheduled update to a number of Shell systems. 

    This will affect the availability of the Shell Fleet APIs in our API Production Environment.

    API Services Impacted:

    • Shell Transaction Data API (including Recent Transactions)
    • Card Restrictions and Card Limits 
    • Customer Data API
    • Shell Fleet Invoice API
    • SmartPay API Registration / SmartPay enablement for Shell app users 
    • Card Management API 

    API Services NOT Impacted: 

    • SmartPay Transactions (fueling/pump reservation)

    Should you have any questions or require further assistance, please do not hesitate to contact the Shell API team by raising a support ticket.

    Best Regards,

    Shell API Team

    API Services impacted:
    • B2B Mobility Card Management
    • B2B Mobility Card Pin Management
    • B2B Mobility Card Recent Transaction
    • B2B Mobility Card Transaction Data
    • B2B Mobility Customer Data
    • B2B Mobility Invoice
    • B2B Mobility Limit and Restriction
    • B2B Mobility Sites
    • B2B Mobility Toll Transaction Data

    on Production environment

    POSTED:

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